xfinity mobile doesn't show up as an available carrier. I know we are the same network as Verizon, but I didn't want to chance it not working, so I opted to order through xfinity to be on the safe side.
Also, I didn't change the default color on my order, so we're both getting purple. I'm on hold to see if they can change it to white or black, but if not, purple is fine.
So, I gotta tell you all, Friday with Xfinity Mobile was a CLUSTERFUCK.
I waited to talk to someone, I got a guy from a Latin country with a THICCCCCCCK accent.
Being that my family were all immigrants from Colombia, I can easily understand a thick Latin accent. But he didn't understand what I was telling him.
I wanted him to cancel my order so I could re-order the phone in black.
He ended up cancelling the wife's order. He tried to "fix" it, but failed, so he gave me a $10 credit on our account and I just hung up.
After work and the wife got off work, we figured we'd go to the Batavia Xfinity store and deal with it in person. We get there, the people couldn't see either of our orders from that day. He tried a few things, met with other workers and still nothing. He suggested we call back to the customer service and have them cancel the order.
We went and ate dinner and on the way home I call back, I get the "to hold your place in line, press 1", so I did. "Your estimated call back will be between 2 hours and 45 minutes and 3 hours and 30 minutes. Fine, it's Friday night, I'm not going to bed early or anything, I'll wait.
I was about 5 mins from home when they called back, less than 20 mins later, which is fine.
The agent had a thick (not THICCCCCCK) accent, this time she sounded Asian, like Laos or Philippines, which is fine and easy enough to understand. I tell her what happened, including stopping at the store and that I want to cancel both orders. She tells me both had already been cancelled. So Latin guy must have cancelled my order after he accidentally cancelled the wife's order, he had me stay on 5 mins longer than I would have wanted to check for a confirmation email, which while on hold and at xfinity store hours later, I still didn't have.
Anyways, she tells me the order was cancelled then tried to sell me on "just get a google # and we'll port that over and we can give you $400 extra off on the new iPhone and then we'll port that to your existing number." I say thanks but no thanks,
We ended up just ordering directly through Apple, got the $40 extra on trade in and once they arrive, I'll have to deal with xfinity customer service again to transfer from current phones to new phones.
Delivery date was originally mid October, hope it comes sooner than that.
What a mess.