Just went on live chat with comcast (I do this every couple months for deals) and they are currently offering performance internet for $19.99 for 6 months. Good deal, saves me almost $30 a month.
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the live chat is a real person but its mostly automated. it actually works pretty well tho. ive had to use it twice since moving in.
and despite what ive heard about their phone customer service, ive been pleasantly surprised by their service.
My comcast bill is like $160 for internet and TV. I called them and try to get them to lower the bill (put me into promotions again) but they ban the fuck out of me. Even went as far as having them transfer me to the cancellations department.
What did you say to them to get a better deal?
analyst Hazel has entered room
HazelACBL: Hello Mike, Thank you for contacting Comcast Live Chat Support. My name is Hazel. Please give me one moment to review your information.
Mike: My Issue: Current Promotions
HazelACBL: Welcome to Comcast! I hope your day is going well.
HazelACBL: I understand that you have a question about current promotions.. I am happy to help you.
HazelACBL: Comcast takes your security & privacy very seriously. As an alternative to providing your Social Security information, please provide two (3) pieces of the following information: - Account Number - Account Holder's Name - Address of the account
Mike: PANDA 2001 North Clark Street, Chicago, IL
HazelACBL: Do you have your account number with you?
Mike: 8771 10 122 0788658
HazelACBL: Thank you.
HazelACBL: Would you please give me 2 minutes to access your account so I can provide you with the accurate information?
Mike: k
HazelACBL: While waiting, please allow me to share this with you. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast.
HazelACBL: Check out www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie.
HazelACBL: Thank you for waiting.
HazelACBL: I hope you check that feature soon.
HazelACBL: You are billed at a regular rate now and all you want to inquire is if you are able to get another offer.
HazelACBL: Is that correct?
Mike: yes
HazelACBL: I would be happy to get you in touch with the department that can further help you with your inquiry as you are now routed to Biiling Department.
HazelACBL: Is there anything else that I can assist you with before I transfer you to the correct department?
Mike: nope
HazelACBL: Thank you for contacting Comcast and have a wonderful day. Please stay connected to the chat while I transfer your chat.
HazelACBL: Please wait for few minutes while I transfer you over to the next available agent as we have few customers on queu. Thank you for understanding.
HazelACBL: Please wait, while the problem is escalated to another analyst
analyst Hazel has left room
seems that way.
It appears that we are liked by Comcast, and panda and tonz are hated.