Hello All,
I'm looking for a new member for my support team, please see job description below.
Primary concerns are DB/SQL Experience, and some level of experience with webservers/web applications.
Morrisey Associates, Inc.
Department: MCCM Support and Implementation
Job Title: MCCM Help Desk Analyst
Reports To: Support Manager - Clinical Systems
Status: Exempt
Overall Responsibilities:
• Provide first line telephone support for MCCM application and technical issues
• Schedule, install and configure Business Objects and MCCM application and upgrades remotely
• Analyze application and database issues with customers and internal technical support staff
• Design and run scripts to correct database issues.
• Design and test customized “Rules” upon consultation with customer
• Plan and conduct application testing of product enhancements
• Document support issues in the MCM customer database
• Escalate support issues to secondary support as needed
• Carry pager for off hours support periodically
• To provide system consultation services, as contracted, that help customers better utilize their Morrisey products
• To participate in other Morrisey professional activities as required, such as Morrisey User Group conferences
• Periodically write installation and application documentation for MCCM
Education/Experience
Required:
• Bachelors degree (preferred)
• Two years or better of support desk experience
Key Skills, Knowledge,
Abilities essential to
the position:
• In depth knowledge of Morrisey’s MCCM product including
o Application interface
o Posting and rule running processes
o Other processes running from UNIX/LINUX
• Demonstrable experience with Crystal Reports and Crystal Enterprise
• Working knowledge of relational databases and ability to use SQL/PLUS
• Working knowledge of UNIX/LINUX platform
• Familiarity with various VPN products, remote desktop and pcanywhere to conduct remote support
• Effective written and verbal communication and , interpersonal skills
• Effective task management skills
Chief Tasks and
Activities:
• Provide appropriate follow up with customers to identify and directly resolve or refer to the appropriate internal Morrisey resource for resolution of outstanding issues (i.e. appropriate tracking in MCM database and use of other communication tools as is necessary).
• Communicate with customer in a timely fashion and provide the coordination necessary both internally and with customer to insure the issue resolution is successful.
• Responsible for the development and updating of support materials of Morrisey products upon their release
• Complete and submit expense reports and time card information within Morrisey guidelines
I can be reached at [email protected], please include a resume if you are interested in applying for the position. Before its asked, we offer competitive compensation, I will not go into detail further then that unless its during an interview.
I'm looking for a new member for my support team, please see job description below.
Primary concerns are DB/SQL Experience, and some level of experience with webservers/web applications.
Morrisey Associates, Inc.
Department: MCCM Support and Implementation
Job Title: MCCM Help Desk Analyst
Reports To: Support Manager - Clinical Systems
Status: Exempt
Overall Responsibilities:
• Provide first line telephone support for MCCM application and technical issues
• Schedule, install and configure Business Objects and MCCM application and upgrades remotely
• Analyze application and database issues with customers and internal technical support staff
• Design and run scripts to correct database issues.
• Design and test customized “Rules” upon consultation with customer
• Plan and conduct application testing of product enhancements
• Document support issues in the MCM customer database
• Escalate support issues to secondary support as needed
• Carry pager for off hours support periodically
• To provide system consultation services, as contracted, that help customers better utilize their Morrisey products
• To participate in other Morrisey professional activities as required, such as Morrisey User Group conferences
• Periodically write installation and application documentation for MCCM
Education/Experience
Required:
• Bachelors degree (preferred)
• Two years or better of support desk experience
Key Skills, Knowledge,
Abilities essential to
the position:
• In depth knowledge of Morrisey’s MCCM product including
o Application interface
o Posting and rule running processes
o Other processes running from UNIX/LINUX
• Demonstrable experience with Crystal Reports and Crystal Enterprise
• Working knowledge of relational databases and ability to use SQL/PLUS
• Working knowledge of UNIX/LINUX platform
• Familiarity with various VPN products, remote desktop and pcanywhere to conduct remote support
• Effective written and verbal communication and , interpersonal skills
• Effective task management skills
Chief Tasks and
Activities:
• Provide appropriate follow up with customers to identify and directly resolve or refer to the appropriate internal Morrisey resource for resolution of outstanding issues (i.e. appropriate tracking in MCM database and use of other communication tools as is necessary).
• Communicate with customer in a timely fashion and provide the coordination necessary both internally and with customer to insure the issue resolution is successful.
• Responsible for the development and updating of support materials of Morrisey products upon their release
• Complete and submit expense reports and time card information within Morrisey guidelines
I can be reached at [email protected], please include a resume if you are interested in applying for the position. Before its asked, we offer competitive compensation, I will not go into detail further then that unless its during an interview.