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This is bullshit and Tesla should make it right. I'm sure they will since it has now gone viral.
This is my only point. They had to have known this would go viral and make them look horrible.
At what point should they have said on their end "MEH, just flip those options back on and save us the PR nightmare..."
This is my only point. They had to have known this would go viral and make them look horrible.
At what point should they have said on their end "MEH, just flip those options back on and save us the PR nightmare..."
In a way it's better not getting CPO'd car providing you are buying something that has been well kept and maintained.
What is crazy to me, is this wouldn't even be a loss on the Income Statement. Software licenses are usually 100% margin since the cost is already sunk. Sure they lost on future revenue by not charging the guy if he wanted it, but it literally would have cost them NOTHING to just leave it as is. Its not like they had to give him a product for free and incur a cost of goods sold.Yes, the negative publicity is way more than the 8000 dollar loss on the balance sheet.
Yeah that’s definitely a decision you have to make. I know the service history and what all is replaced. I still have 2 years of battery/drivetrain warranty so paying an extra 6-8k for a CPO didn’t make much sense plus lose free unlimited supercharging. I use that 80% of the time so it was a big deal for me.I guess the question is would you rather risk buying a car that might need thousands of dollars in repairs as a non-CPO car? Or buy a car that Tesla might strip of thousand of dollars in options after they confirmed you were getting said options when the car was being sold to you. What a fucked up decision potential buyers of a used Tesla will have to make.
If Tesla wants to strip options when they sell cars AND remove the options from the car options list, then that is fine. Offering the car with options and stripping them of the options after the sale is wrong. Tesla seems to think they made a mistake by selling the car with the options. They made the mistake and should be the one eating it. Not the dealer who bought it or the retail customer who ends up with it.
The sad thing is that with more car companies considering selling apps and options as software options, I can see this happening more and more. Which is fine as long as the vehicle options are correctly listed and the price of the car reflects that.
NoWhat if someone buys a Model S brand new from Tesla with every option and in a couple of years, sells it private party.
Does the person that buys it from the original buyer lose those features then?
No
But imagine if they did it like this: you buy the base car and then the options you buy once. Then in say 10 years you trade the car in, but the options are tied to your account- so when you trade it in for the newest car, the options you already bought stay with you, not the car. In fact, take it a step further- you rent a car and since you use your app as the key, any car from that manufacturer unlocks those features on any of their cars that you happen to be driving. That would be awesome. High initial purchase price but would lock you into their ecosystem and keep you coming back
No it doesn't work this way at all. The features are bought with the car, but Tesla can remove them at any time for any reason.But, does is actually work this way now? If so, that is awesome.
I just don't see how it is reasonable for the guy that bought the car to get screwed out of this when it was advertised as such and could be the reason he bought the car. Who knows.
Everytime you upgrade the OS you have the possibility of losing features which would be similar to tesla removing features.Well, in this case, couldn't Apply or Samsung just sell you a phone and release an update that removes the OS and makes you buy a new phone?
Kind of what it sounds like to me.
No
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they dont just remove software for no reason. It’s not like they’re going to have a software update one day And say “hey fuck this guy with his heated seats let’s take those away” and then remove your heated seats. This was a weird situation where somebody bought a car that had software on it that was never paid for, they remove the features that were never paid for but it just so happened that the car was on the second owner and had purchased the car as advertised having that feature. It was 100% bad communication between factory and dealerships that caused this, totally fixable and as time goes on stuff like this will happen less and lessThe real question is what are you really purchasing?
Is it just the hardware? And they can change the software at will? Is the software that is on the car at purchase owned or just a license to use it?
Is there a clause stating you can decline software updates to prevent this or from Tesla changing something on the car you technically own? Doubtful.
No not heated seats.they dont just remove software for no reason. It’s not like they’re going to have a software update one day And say “hey fuck this guy with his heated seats let’s take those away” and then remove your heated seats. This was a weird situation where somebody bought a car that had software on it that was never paid for, they remove the features that were never paid for but it just so happened that the car was on the second owner and had purchased the car as advertised having that feature. It was 100% bad communication between factory and dealerships that caused this, totally fixable and as time goes on stuff like this will happen less and less
they dont just remove software for no reason. It’s not like they’re going to have a software update one day And say “hey fuck this guy with his heated seats let’s take those away” and then remove your heated seats. This was a weird situation where somebody bought a car that had software on it that was never paid for, they remove the features that were never paid for but it just so happened that the car was on the second owner and had purchased the car as advertised having that feature. It was 100% bad communication between factory and dealerships that caused this, totally fixable and as time goes on stuff like this will happen less and less
Or let's say there is a handful of defective heated seats, they could then retroactively disable yours.
Yeah I know. But it's the fact you don't have the choice. It was a poor exampleIf the seats are deactivated due to a safety concern it would be covered as a re-call item. They would get repaired or replaced. Not just turned off and the company telling you "The car shouldn't have had heated seats. And you didn't pay for them anyway." lol
This is an interesting concept, does anyone have the answer? Not talking about this one-off situation.The bigger story here is the ethics of selling premium features like FSD or range extensions, then disabling them when the customer trades it in, only to re-sell the same features to the next customer. Obviously this car slipped through the cracks, but even If it didn’t it’s an interesting question. Certainly the manufacturers would love this because it’s like double profit for them but at what point does the owner actually own it? Weird thought exercise