Well the dealer tried to stand fast, and claim that 1. they did not perform the recall fix (despite referencing the work) and 2. that one of my wheels has its finish chipping along the lip which points to it being curbed and possibly damaging the rack. (or maybe a shitty tire shop? :jerkit: )
The service writer refused to release the car after the steering gear was fixed, as he stated he couldn't because it required a 4 wheel alignment. Part of the recall fix is .6 hour for adjustment of toe. So they charged me for a 4 wheel alignment when only the toe on the front wheels would have needed to be done, and done for free under the recall.
The service manager denied anyone would've told me I couldn't take my car. I told him they absolutely did, and to talk to my service writer who told this to me. He called me back 30 minutes, tail between his legs, asking me what he can do to fix this as the service writer did in fact inform me I couldn't take my car without a 4 wheel full alignment service. Stopping by for a full refund of the $145 (seriously!? $145 for a fucking alignment) I paid.
Won't be going back to that dealership for service. Don't usually, but was in a pinch as my normal dealer was closed when I needed to bring my car in.
The service writer refused to release the car after the steering gear was fixed, as he stated he couldn't because it required a 4 wheel alignment. Part of the recall fix is .6 hour for adjustment of toe. So they charged me for a 4 wheel alignment when only the toe on the front wheels would have needed to be done, and done for free under the recall.
The service manager denied anyone would've told me I couldn't take my car. I told him they absolutely did, and to talk to my service writer who told this to me. He called me back 30 minutes, tail between his legs, asking me what he can do to fix this as the service writer did in fact inform me I couldn't take my car without a 4 wheel full alignment service. Stopping by for a full refund of the $145 (seriously!? $145 for a fucking alignment) I paid.
Won't be going back to that dealership for service. Don't usually, but was in a pinch as my normal dealer was closed when I needed to bring my car in.