As someone that has to deal with these sort of things from International customers, here goes.
Their return policy is not hidden or hard to find as you said in your original post. It's at the top a line or two down in bold.
Secondly, while I'm sure they appreciate you calling the day you received the product to return it, it probably wasn't good on your part to wait weeks before shipping it back out to them. Considering the fact that you have so much going on, you should have taken extra steps, explained that you're out of town and won't be able to ship back until xyz date. That way you make sure there won't be any issues returning the product.
Hopefully this works out, but, I think what is happening is you're using your busy life to justify this and excuse the fact that it took you so long to send the item back you're saying is wrong. It goes both ways. Life happens to everyone, they are in business to make money, not make sure they work around everyone's busy life.
Good luck with filing the CC charges.
Their return policy is not hidden or hard to find as you said in your original post. It's at the top a line or two down in bold.
Secondly, while I'm sure they appreciate you calling the day you received the product to return it, it probably wasn't good on your part to wait weeks before shipping it back out to them. Considering the fact that you have so much going on, you should have taken extra steps, explained that you're out of town and won't be able to ship back until xyz date. That way you make sure there won't be any issues returning the product.
Hopefully this works out, but, I think what is happening is you're using your busy life to justify this and excuse the fact that it took you so long to send the item back you're saying is wrong. It goes both ways. Life happens to everyone, they are in business to make money, not make sure they work around everyone's busy life.
Good luck with filing the CC charges.