Problem with my new X1 Xfinity Comcast Remote

[Marko]

Just changed my service to save some money for the first 24 months. I have 2 tv’s and cable boxes. Everything works great except when I use the All Power button to turn off the tv and cable box. Only the tv turns off. Lol.

I checked everything in settings. I turned the power save mode to both on and off and it still doesn’t work right.

And a couple times in the morning. When everything has been off for 12 hours. The main cable box won’t turn on. I have to unplug it for 10 seconds. And restart it. Then it works.

Click to read more...

 

[Dan00Hawk]

Same here. I can't really tell if the main cable box is off. It glows blue/green all the time.

 

[Marko]

Same here. I can't really tell if the main cable box is off. It glows blue/green all the time.

There’s a power button on the cable box to turn it off too. But it’s like WTF. The all power button works to turn it on. It’s weird.

 

[Bob Kazamakis]

Pretty sure it needs to be on for the dvr feature to work. My tv/sound bar is all that turns off when I hit the power button on the remote. My other box goes to sleep after a few hours since it’s not the main box and only used every once in a while.

 

[Marko]

There’s a power down selection you can click on too. Under settings. Still something isn’t right. And if I call them up, usually the person on the phone doesn’t know what they’re talking about. LOL.

 

[dom418]

My cable box stays on too. It doesn’t bother me so I left it

 

[Lord Tin Foilhat]

Its designed to stay on. Can't DVR stuff with it off....

 

[Lord Tin Foilhat]

There’s a power down selection you can click on too. Under settings. Still something isn’t right. And if I call them up, usually the person on the phone doesn’t know what they’re talking about. LOL.

Nope that is correct. You can power it down if you want but the controller isnt supposed to turn it off

....5 seconds of google later....

Why can't I turn off my X1 TV Box with my remote control?
This feature was disabled to address issues that our customers had with keeping their TV and TV Box power synchronized. Because the remote communicates with the TV and TV Box using different signaling technologies, one device would sometimes get turned off while the other was turned on. We do realize that disabling the*Off*button on the remote control isn't ideal, and we are looking into options to address this issue. In the meantime, you can turn the TV Box off using the*Power*button in its front panel

 

[Flyn]

Crapcast doing its usual crap.

 

[Marko]

Crapcast doing its usual crap.

It’s annoying to say the least.

I’m saving 80 a month now by changing my old plan. And starting a new one for 24 months.

I use the Internet probably twice as much as watching the tv too

 

[Bob Kazamakis]

Crapcast doing its usual crap.

It’s crap that they have a dvr that needs to be on to record?

 

[Marko]

But why won’t the cable box turn on in the morning? I have to unplug it. And restart everything.

 

[Lord Tin Foilhat]

But why won’t the cable box turn on in the morning? I have to unplug it. And restart everything.

Power save mode acting up. Turn it off. Just shitty boxes and software. I have the same issue. Goes into sleep and never comes back.

 

[SaturdaysGS]

Power save mode acting up. Turn it off. Just shitty boxes and software. I have the same issue. Goes into sleep and never comes back.

I usually hit a button on my remote and it wakes up.. works half the time all the time

 

[Marko]

It’s funny though. I didn’t have a single problem with my older cable boxes. They sent me these new ones and I sent the old ones back.