You tracked your BRZ? Warranty DENIED!

[Thirdgen89GTA]

Crazy dealer thing.

So, She tracks her car. She brought her car info an Evap issue.

Which after they fixed became a Major evap issue.

Now on the 3rd time the fuel level sensor is bad, they are denying warranty, and asking her to pay out of pocket.

Now, correct me if I'm wrong here. but I haven't see many cars in a long while that have Evap systems separate from the tank, its usually built right into the tank assemblies now.

So, if the tank has come out and gone back in several times, who's to say the Fuel level sensor wasn't damaged by the tech taking the fuel tank out?

I doubt a evap system and fuel level sensor have much to do with "abuse" from tracking a car.

I could concede that tracking a car could damage the fuel pump if it ran low and overheated, but this is a fuel level sensor, not the pump itself that went out.

Subaru Dealer Holds BRZ Hostage After Facebook-Stalking The Owner's Track Day Photos

Click to read more...

 

[Bruce Jibboo]

how does tracking the car even come up while bringing it in?

 

[Mook]

how does tracking the car even come up while bringing it in?

They stalked her on social media.

Transcript from the phone call supposedly -

“I told my boys to find you on Facebook and we uncovered all sorts of things. We see you racing your car and that’s clearly abuse to your engine. We’re going to put a note here to void your warranty and never service your vehicle again. You need to take that shit down. You think you look cool but you’re not doing yourself any favours. So we replaced the parts on your car anyways even though your warranty is not covering it. So you need to pay us $1200 in parts and labour to get your vehicle back.”

It should be noted they did replace the parts under warranty and all is well, for now.

 

[Lord Tin Foilhat]

It says there they didn't replace it under warranty and she owes 1200$...

 

[Mook]

Read the article, noob.

The good news is that after what Natalie says was an hourlong phone call, and threats to contact Subaru of Canada, the dealership agreed to “bite the bullet” (their words) and fix the car under warranty.

 

[Lord Tin Foilhat]

Well you didn't post that

 

[Mook]

I guess you couldn't tell I was posting about them stalking her via social media

 

[Mook]

I will forgive you for not reading tho...the fucking article is long as fuck. Dude likes to her himself talk.

 

[Bruce Jibboo]

I didn't even click the link [MENTION=5]Mook[/MENTION] made it all make sense though

 

[10sec]

In the states they're required by law to prove the failure of the part had directly to do with the reason they're voiding the warranty. How can anyone sell a car that is capable of being driven "hard" and void a warranty. That's like Ford selling a truck and voiding the warranty if the owner of said truck towed within the rated capacity and the trans failed. How can you do that?

What if she didn't road race it, but she accelerated to the redline every time she left a stop light.

 

[Bruce Jibboo]

exactly and the failure would have to be directly linked to the road racing, which nobody can say without any doubt.

 

[SleeperLS]

That dealer won't be getting any positive press.

 

[10sec]

It's crazy the shit they pull knowing stuff like this can go viral quite quickly and completely ruin their reputation. What's $1200 to a dealer, especially a dealer that can't prove the problem was her fault in the first place. They're going to get exactly what they deserve.

 

[Gone_2022]

Just saw it's from Canada.... so who knows anything goes up in that crazy country.

But here in the states you cannot use a means of social media etc that you need to log into for evidence in a denial. If she posted all of that stuff public on YouTube well that's a different story, but you cannot use Facebook evidence when the dealers employees would have to log into their own Facebook accounts to find the info.

This comes straight from our legal team from past cases we have had like this.

 

[Yaj Yak]

well. canada. so.

 

[boostedguy05]

so you tracked you car eh, well eh, were goin got need you to pay for the repairs eh.

 

[Chet Donnelly]

BRZ's are probably so popular in Canada

 

[GLADIATOR]

My question is this: if Subaru is paying the bill, why would a dealer give a shit if she was racing or not? The dealer is getting paid either way. Or does warranty work pay less?

 

[sickmint79]

geez i'd made an excuse to go, call back and start recording, and have a monumental list of all the people i was about to throw a shit fit to.

i'd also argue this isn't racing at all as HPDEs are not nearly as demanding.

 

[Gone_2022]

Warranty pays a crap ton less. Labor rates are a lot lower than door rate and the labor time can sometimes be half what customer pay is

 

[Mr_Roboto]

I will say that if it was say half shafts and she was on sticky tires yes void that shit out. Voiding an evap system without a darn good reason (say incident damage due to track hazard/off road, working on the vehicle etc.) is absurd; In the US it would likely be worse because she could just call the EPA since cars have warranties on certain parts that are legally mandated by the EPA.

 

[sickmint79]

https://www.facebook.com/groups/152742868183430/permalink/542350139222699/

 

[Bob Kazamakis]

geez i'd made an excuse to go, call back and start recording, and have a monumental list of all the people i was about to throw a shit fit to.

i'd also argue this isn't racing at all as HPDEs are not nearly as demanding.

And clearly defined as NOT racing.

 

[sickmint79]

indeed most go out of the way to point that out.

although they might be able to argue autocross is racing since hey, it's a timed competition and all! and blaming autox on a problem would be even more absurd!

 

[Rent Free]

clearly the lesson here is dont bookface and stealerships suck.