Here is my rant for the year.
My sonata blew the motor on 8-5-19. The car has the factory defective recall warranty so they were supposed to replace the motor for free. Well, after forever they finally got approval to replace the motor. 2 months later the motor was replaced. I went to go get my car, they gave me a 500.00 bill. I told them it was supposed to be no charge. After digging here is what I found out. The had a tech spend 9 hours working on my car to find out why it wouldn't start. I told them when I had it towed in I thought the motor blew. They told me because I had it brought in for a no start issue they had to diagnosed why and dig into it. That's why the charged me the 500.00
I ended up calling Hyundai America customer service and filing a claim. They called the dealer and couldnt believe the run around they got. Long story short I had to pay to get my car, but Hyundai America reimbursed me for it. So I go to pick up my car because they said it was ready. 20 mins in, they can't find my keys, then they found them and my battery was dead. Can you believe this??? They jump it, I transfer my car seat back to my car with all my stuff. Get in the car to sync my bluetooth and guess what, they broke my radio/navigation. Took the loaner back after being there over an hour. They told me they will look into the radio. After 2.5 days I call for an update, this is friday now. They didn't even bring it in yet.
Now I'm on 3 month with the loaner almost. They said they ordered me a new radio in 10-16th and car would be done in 1.5 weeks. I called for update on the 8-25. Turns out my order for radio was canceled 2 days later from the order date because it's no longer in production and they can't get it.The didn't even know until I called. Now they say they are going to take the radio out and send directly to the manufacturer. They said they are hoping I can pick it up November 2ish. Oh and get this, 2 weeks before the motor blew I brought it in for the complementary detail because they washed the car with the moonroof open. When the company that did it performed this task, the stold my weathertech floor mats front and back. Im still fighting them to get replacements and it's been almost 3 months. Dealer says they are not responsible for lost or stolen items. I countered with, so you can bring the car in and they can steal you seatbelts from the car and dealer is not responsible to replace them? The comment with, that's a bit extreme isn't it? I replied NO.
Thanks for reading.
My sonata blew the motor on 8-5-19. The car has the factory defective recall warranty so they were supposed to replace the motor for free. Well, after forever they finally got approval to replace the motor. 2 months later the motor was replaced. I went to go get my car, they gave me a 500.00 bill. I told them it was supposed to be no charge. After digging here is what I found out. The had a tech spend 9 hours working on my car to find out why it wouldn't start. I told them when I had it towed in I thought the motor blew. They told me because I had it brought in for a no start issue they had to diagnosed why and dig into it. That's why the charged me the 500.00
I ended up calling Hyundai America customer service and filing a claim. They called the dealer and couldnt believe the run around they got. Long story short I had to pay to get my car, but Hyundai America reimbursed me for it. So I go to pick up my car because they said it was ready. 20 mins in, they can't find my keys, then they found them and my battery was dead. Can you believe this??? They jump it, I transfer my car seat back to my car with all my stuff. Get in the car to sync my bluetooth and guess what, they broke my radio/navigation. Took the loaner back after being there over an hour. They told me they will look into the radio. After 2.5 days I call for an update, this is friday now. They didn't even bring it in yet.
Now I'm on 3 month with the loaner almost. They said they ordered me a new radio in 10-16th and car would be done in 1.5 weeks. I called for update on the 8-25. Turns out my order for radio was canceled 2 days later from the order date because it's no longer in production and they can't get it.The didn't even know until I called. Now they say they are going to take the radio out and send directly to the manufacturer. They said they are hoping I can pick it up November 2ish. Oh and get this, 2 weeks before the motor blew I brought it in for the complementary detail because they washed the car with the moonroof open. When the company that did it performed this task, the stold my weathertech floor mats front and back. Im still fighting them to get replacements and it's been almost 3 months. Dealer says they are not responsible for lost or stolen items. I countered with, so you can bring the car in and they can steal you seatbelts from the car and dealer is not responsible to replace them? The comment with, that's a bit extreme isn't it? I replied NO.
Thanks for reading.
Last edited: