Venomous Rage is upon you!

Xtant12

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Here is my rant for the year.

My sonata blew the motor on 8-5-19. The car has the factory defective recall warranty so they were supposed to replace the motor for free. Well, after forever they finally got approval to replace the motor. 2 months later the motor was replaced. I went to go get my car, they gave me a 500.00 bill. I told them it was supposed to be no charge. After digging here is what I found out. The had a tech spend 9 hours working on my car to find out why it wouldn't start. I told them when I had it towed in I thought the motor blew. They told me because I had it brought in for a no start issue they had to diagnosed why and dig into it. That's why the charged me the 500.00

I ended up calling Hyundai America customer service and filing a claim. They called the dealer and couldnt believe the run around they got. Long story short I had to pay to get my car, but Hyundai America reimbursed me for it. So I go to pick up my car because they said it was ready. 20 mins in, they can't find my keys, then they found them and my battery was dead. Can you believe this??? They jump it, I transfer my car seat back to my car with all my stuff. Get in the car to sync my bluetooth and guess what, they broke my radio/navigation. Took the loaner back after being there over an hour. They told me they will look into the radio. After 2.5 days I call for an update, this is friday now. They didn't even bring it in yet.

Now I'm on 3 month with the loaner almost. They said they ordered me a new radio in 10-16th and car would be done in 1.5 weeks. I called for update on the 8-25. Turns out my order for radio was canceled 2 days later from the order date because it's no longer in production and they can't get it.The didn't even know until I called. Now they say they are going to take the radio out and send directly to the manufacturer. They said they are hoping I can pick it up November 2ish. Oh and get this, 2 weeks before the motor blew I brought it in for the complementary detail because they washed the car with the moonroof open. When the company that did it performed this task, the stold my weathertech floor mats front and back. Im still fighting them to get replacements and it's been almost 3 months. Dealer says they are not responsible for lost or stolen items. I countered with, so you can bring the car in and they can steal you seatbelts from the car and dealer is not responsible to replace them? The comment with, that's a bit extreme isn't it? I replied NO.

Thanks for reading.
 
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SMRTSS1

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WTF?!?! I’d be lighting up Hyundai America daily the get everything taken care of or documented and then finding a different dealership.
 
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Xtant12

Xtant12

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So since they reimbursed me the 500, I dont think I can take them to court. Plus Hyundai America has been nothing but helpful. The dealer is the issue. They are the Palatine one.
 

nytebyte

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Stop buying Korean made junk at start buying Ferd or Chebby.
Problem solved.

😋
 
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Xtant12

Xtant12

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Also, hyundai America said they can't do anything about the floor mats, it has to be handled by the dealership. This dealership is now owned by leaders and I believe they are from Canada
 

boostedguy05

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File a police report against them for the Stiles floor mats. And for replacements, get weather tech part numbers and I might be able to help you out.
 

Blood on Blood

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2015 Hyundai Elantra- engine blew at 38k miles (shavings everywhere, common issue).

Engine was on back order for 4 mos. I got the loaners.

No charge for a new motor put in but my car was also given back greasy / dirty as fuck inside / out. Nothing broken, battery was fine.
 

Mr_Roboto

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I have times I want to get into something newer. Reading about this makes me glad I don't even if it's confirmation bias. I fucking tend to hate dealers and this is a good reminder of why.
 

IDAFC21

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Wow. That dealer is the absolute worst. Shit like that is so frustrating. My brother had a sonata and his engine was replaced under the recall as well. But his experience was just a bit smoother than this. Sorry to hear. Maybe this will help.

 

Dave M

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I have the 2012 sonata 2.0T
I had a 2013 2.0t that we bought new in late 2012 and just got rid of it last November because of the engine issues and the endless recall letters every other week. I went through the bottom end "diagnosis" and had to run some special oil for 3,000 miles and take it back in for them to analyze, two seatbelt recalls, transmission valve body went bad, and the car only had 50k miles on it when I finally had enough.

I see they have a re-calibration for the ECM now, which I'm sure neuters the power in exchange for longevity, and the 2.0t power was really the best thing about that car.
 
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Xtant12

Xtant12

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Yeah, I'm just hoping they put the same motor in for the 273 hp and not the newer motor with less...
I had a 2013 2.0t that we bought new in late 2012 and just got rid of it last November because of the engine issues and the endless recall letters every other week. I went through the bottom end "diagnosis" and had to run some special oil for 3,000 miles and take it back in for them to analyze, two seatbelt recalls, transmission valve body went bad, and the car only had 50k miles on it when I finally had enough.

I see they have a re-calibration for the ECM now, which I'm sure neuters the power in exchange for longevity, and the 2.0t power was really the best thing about that car.
 

bikrboy128

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My sister has a 12 sonata that spun a bearing at 130k. Took it in and had it back with a new engine within a week.
 

DanJoy

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If the dealership is stealing your floormats and washing your car with the sunroof open you need a new dealership. I changed dealership shops over an issue with a license plate light bulb. If they stole my floormats I would have gone full Facebook meltdown.
 

Kensington

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Yeah, I would not be taking my car back there ever....

Also, I agree with @boostedguy05 , file a police report, maybe THAT will get the dealers attention. Post your experiences on Google Reviews and Yelp as well as Facebook. I've gotten my message across well that way in the past.
 

boostedguy05

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It's not like they stole the change from the cupholder, thos mats are 2-3 hundred
 
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Xtant12

Xtant12

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Just following up, its December 2nd and still no car, also they said they have no update from the radio manufacturer. I asked about the replacement radio I found on hyundai web site, it's a new technology replacement and cost 5,500.00. Still waiting now to see what they are going to do.
 

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