So rented a Camaro through Turo for this week while the wife and I are in the keys on vacation. Flew into Miami and drove down to key colony beach.
Now about 10 miles from our condo the car gets a flat. No idea from what don't see a nail or anything. So I limp the car to our condo since it has run flats and no spare(ok'd this with host). Now dealing with Turo they want to schedule a tow. But of course the closest tire shop doesn't open till 8am Monday(today). Schedule the tow for 7 and I don't have a car for the rest of the day Saturday or Sunday.
This morning rolls around and no tow shows up. I call the tow place and they don't know what I'm talking about. Turo messages and asks if its been picked up which I reply no and I get an ETA of another 30 minutes. 30 minutes later it is pushed another 30 minutes.
Calling Turo they transfer me to cancellations to maybe get me a different car. But, can't cancel while the car is in my possession. So now 8:15 tow place rolls up and takes the car.
Call Turo back and I have to chat with the service quality team through a web chat. Click the link and it says they are closed.
Am I in the right to be pissed here? I'm paying 110 a day for a car I can't drive.
The host has stayed in contact with me through this but he hasn't dealt with this before either so he isn't sure of the process.
Maybe this is the downside of using Turo and not a car rental company?‍
Either way this is pretty frustrating and I'm hoping I get some money back for the times I'm not able to use the car.
Now about 10 miles from our condo the car gets a flat. No idea from what don't see a nail or anything. So I limp the car to our condo since it has run flats and no spare(ok'd this with host). Now dealing with Turo they want to schedule a tow. But of course the closest tire shop doesn't open till 8am Monday(today). Schedule the tow for 7 and I don't have a car for the rest of the day Saturday or Sunday.
This morning rolls around and no tow shows up. I call the tow place and they don't know what I'm talking about. Turo messages and asks if its been picked up which I reply no and I get an ETA of another 30 minutes. 30 minutes later it is pushed another 30 minutes.
Calling Turo they transfer me to cancellations to maybe get me a different car. But, can't cancel while the car is in my possession. So now 8:15 tow place rolls up and takes the car.
Call Turo back and I have to chat with the service quality team through a web chat. Click the link and it says they are closed.
Am I in the right to be pissed here? I'm paying 110 a day for a car I can't drive.
The host has stayed in contact with me through this but he hasn't dealt with this before either so he isn't sure of the process.
Maybe this is the downside of using Turo and not a car rental company?‍
Either way this is pretty frustrating and I'm hoping I get some money back for the times I'm not able to use the car.