well here is the jist of of since Mike K had to post as an ignorant person would:
I had bought a set of Diamond racing coated 8:0:1 pistons from the w-body store since they were 80 bux cheaper than Intense...plus I thought I'd help out somebody local. my cursar was still in the bore when I went to scroll down the page but I didnt catch it....it went down to stock bore instead of .020 over which I had wanted/need to match my current block. I get them in the mail about a week later.
I open up the box, just like a boy on x-mas. I open up the piston box, and read the spec sheet.......NOT what I had wanted. I Immediately called wbodystore, and left a message...as well as sent him a PM. I get a messgae on my answering machine stating that he would see what he can do, but he would NOT have a problem accepting them as a return.
LIE number one, he said he didnt have any probelm returning them. :angry:
"Jacob, I'll have to check with Diamond in the morning. Since there are so many options when ordering it's rare that we get an order for the exact same pistons even in the same year. As such, all Diamond pistons are special order. I'll check with them and see what we can do."
I dont hear from him, so I PM him and call again. leaving a message.
I then called Diamond directly and talked to the main operator. she stated that she doesnt see a problem in returning them, but I had to go through Midwest SHO( aka: wbodystore) because I had purhcased these pistons from their site.
I sent this Pm to mike:
"I hadnt heard back from you yet, so I called and chatted with the operator at Diamond. she doesnt see a problem in echanging them. she just needs you guys to call her, and she'll arrange pickup and delivery. I also ask her to send me to a voicemail of her boss, which was betty. I left her a voicemail as well.
Please when ever you get a chance, call Diamond. 3.820 bore, 8:0:1 comp, with the coating. thank you!!!!!!!!!
I kinda need these asap, my motor is currently in the building faze....."
I got this in return:
"We got you taken care of Jacob. FWIW, I did respond to your email (PM) and your voicemail.
Mike Kopstain "
I felt like it was going to be fine and I can get my engine completed this year.
then 2 days later on the 26th of october I recieved this from Mike in my PM box:
"Jacob, Please send these pistons back to the return address on the box. We're having the proper set coated and sent.
~ Mike "
I felt soooo happy, Mike had pulled through for me. grand Prix guys stick together right?
I had bought the pistons with shipping and everything for 950. I spent and additional 23 bux on shipping these pistons back.
I got a call from Diamond 3 days later. asking me what these pistons are for? I explained, and he said that I cannot return the coated pistons. I got soo pissed, felt like someone reached into my chest and tore out my heater. while he looked up Midwest sho for the correct order....he told me there was NONE.
LIE number 2. he said in writing he was having the correct set made...all I had to do was send mine back. Thats a Lie, plain and simple.
I had talked to Eric at Diamond by the way. nice guy!!!!!!!
here is what I sent Mike in a PM:
"I got a call from Eric from Diamond today. wondering what was going on with the pistons I sent back. I filled him in. He then checked to see if the other order had been placed. HE said there was none. then he told me he has trying to get ahold of you guys, but the phone number has been disconnected. whats the deal??? "
here was his reply:
Jacob, I'm going to call him right now. No number of ours has been disconnected. I presume they just have the wrong number.
~ Mike "
then the sadness and more lies come.
that same day 15min later I get this PM:
"Jacob, I just placed a call into them and they're going to give me a call back when Eric get's back in so we can get this sorted out.
Mike Kopstain"
then this:
"Ok Jacob. I just talked to Becky who talked to Eric. Eric notes that coated pistons are not returnable (for the same reason we can't take them back). Do you know who you talked to over there that said that you could return them? As it sits, they've sent these back to you.
Mike Kopstain"
at this point I am on the wbodystores website, in NO place on the return policy does it state anything about pistons. I printed out a copy of it that very same day just in case Mike tried to change it, as well as the other policies.
at this point I am enraged.
my PM to Mike:
"you just lied to me. you had written above that you were having the new pistons sent out to me.
where does it say I cannot return them? I had talked to you on the phone and you said you'd be glad to take them back. or dont you remember this? I am calling you. right now."
his reply:
"Jacob, I said that we would have the pistons sent to you with the understanding that you had talked to them and they said they would take them back. If you note my initial response to your inquiry you'll see that I said I don't think they can do anything because of the fact they are coated.
The only reason I said to send them back was because you had talked to them before I had and apparently they were going to take them back for you... As noted below, from the get-go I didn't think there would be much we could do...
I'm sorry for all the confusion. Have you sinced talked to someone else there that said otherwise?
~ Mike "
my response:
"we had talked over the phone. you said that you would be more than glad to take them back. then you go on and tell me that you had my new ones ordered and they would be sent out to me. I had talked to Eric, he said you had never placed an order. They told me, they couldnt do anything directly to me, because I bought these from you. you lied to me. I dont like being lied to especially since I spent 900 on these pistons. now all of a sudden you "cant" take them back. where in your return policy does it say I cant? I have printed a copy of it out.
I want to know what YOU are going to do. I would like to talk to you over the phone. I work tomarrow until 5pm. I need the right pistons. 815-***-****. call me. or I can call you. "
his response:
"Jacob, Again, the first thing I said to you was that I didn't know if we would be able to do anything since the pistons were coated. If you look at your first PM response you'll see that I said that. I then said to box up and return the pistons and said that we would get the other set out to you based on the fact that you said you already talked to them and they said it was not a problem to exchange them. I had no reason to assume this wasn't the case until I spoke with Eric and Becky today who both say that this was never told to you. I'm happy to talk to you tomorrow but I would appreciate it if you didn't call me a liar because you weren't lied to. I'm happy to help you as much as I can but it's not as if we've been uphelpful so far. You received the product you ordered and now we're trying to help you correct a problem. Please let me help you instead of attacking me.
~ Mike "
my response to his response:
"put yourself in my shoes. you just spent 900 bucks, and got a different bore that you needed. you were lied to. then on top of that the main company lies too you as well. then you come to find that the middle man has backed out of what he wrote. wouldnt you be irate too????"
his response to my response to his response:
"Jacob, I understand it's a frustrating situation but we did send you what you ordered and we sent it in a timely fashion. When greeted with the problem initially I knew it was going to be a problem returning them and should have waiting to hear back from Diamond as I knew coated pistons could not be returned. The only time I told you to go ahead and send them in (and that they would send you the correct pistsons) was after you told me you talked to them and said that wouldn't be a problem. I was surprised to hear that nonetheless.
Do you remember who you talked to at Diamond initially? Maybe I can talk to Eric over there and see if we can't get something done. I'll do everything I can.
~ Mike"
my response:
"it was the main operator at 7pm. shes the one that said she doesnt see a problem, and then she transfered me to becky's voicemail."
his response:
"Their office closes at 4:30 central time so I presume the operator was an answering service. I'll give Becky a call and see.
Mike Kopstain"
then I sent him another one asking him what he had found out?
I didnt hear nayword back form him, then sent another with just question marks, still nothing back.
as far as I am concerned I am out 973 dollars. I have stock bore which is useless on my block. Mike K, LIED to a customer openly TWICE. this struggle with the wbody store was held over 16 days...till I didnt hear back from him.
I realize that he did call Diamond, but highly unlikely that he tried to help me out. when I talked to eric he said that Mike jjust agreed that these were the pistons that were ordered and all is fine. that doesnt cut it.
My advice to all the Wbody owners out the, heck to everyone who oerders parts. DONT go through a middle man, order your parts direct. this middleman is pathetic, and a WASTE of time. is the only reason you started a business so that you could write off all the parts on your car? just from word of mouth...thats what I heard, just trying to clarify that.
I CLEARLY put my thoughts into my sig. thank you.
then Mike got on hear and started this up in the open forum.....how does that make you look like to the readers of this board? the owner fo a company picking a fight with a person that has been screwed over, that speeks his mind.
that doesnt make you or your "company" look good.
I had bought a set of Diamond racing coated 8:0:1 pistons from the w-body store since they were 80 bux cheaper than Intense...plus I thought I'd help out somebody local. my cursar was still in the bore when I went to scroll down the page but I didnt catch it....it went down to stock bore instead of .020 over which I had wanted/need to match my current block. I get them in the mail about a week later.
I open up the box, just like a boy on x-mas. I open up the piston box, and read the spec sheet.......NOT what I had wanted. I Immediately called wbodystore, and left a message...as well as sent him a PM. I get a messgae on my answering machine stating that he would see what he can do, but he would NOT have a problem accepting them as a return.
LIE number one, he said he didnt have any probelm returning them. :angry:
"Jacob, I'll have to check with Diamond in the morning. Since there are so many options when ordering it's rare that we get an order for the exact same pistons even in the same year. As such, all Diamond pistons are special order. I'll check with them and see what we can do."
I dont hear from him, so I PM him and call again. leaving a message.
I then called Diamond directly and talked to the main operator. she stated that she doesnt see a problem in returning them, but I had to go through Midwest SHO( aka: wbodystore) because I had purhcased these pistons from their site.
I sent this Pm to mike:
"I hadnt heard back from you yet, so I called and chatted with the operator at Diamond. she doesnt see a problem in echanging them. she just needs you guys to call her, and she'll arrange pickup and delivery. I also ask her to send me to a voicemail of her boss, which was betty. I left her a voicemail as well.
Please when ever you get a chance, call Diamond. 3.820 bore, 8:0:1 comp, with the coating. thank you!!!!!!!!!
I kinda need these asap, my motor is currently in the building faze....."
I got this in return:
"We got you taken care of Jacob. FWIW, I did respond to your email (PM) and your voicemail.
Mike Kopstain "
I felt like it was going to be fine and I can get my engine completed this year.
then 2 days later on the 26th of october I recieved this from Mike in my PM box:
"Jacob, Please send these pistons back to the return address on the box. We're having the proper set coated and sent.
~ Mike "
I felt soooo happy, Mike had pulled through for me. grand Prix guys stick together right?
I had bought the pistons with shipping and everything for 950. I spent and additional 23 bux on shipping these pistons back.
I got a call from Diamond 3 days later. asking me what these pistons are for? I explained, and he said that I cannot return the coated pistons. I got soo pissed, felt like someone reached into my chest and tore out my heater. while he looked up Midwest sho for the correct order....he told me there was NONE.
LIE number 2. he said in writing he was having the correct set made...all I had to do was send mine back. Thats a Lie, plain and simple.
I had talked to Eric at Diamond by the way. nice guy!!!!!!!
here is what I sent Mike in a PM:
"I got a call from Eric from Diamond today. wondering what was going on with the pistons I sent back. I filled him in. He then checked to see if the other order had been placed. HE said there was none. then he told me he has trying to get ahold of you guys, but the phone number has been disconnected. whats the deal??? "
here was his reply:
Jacob, I'm going to call him right now. No number of ours has been disconnected. I presume they just have the wrong number.
~ Mike "
then the sadness and more lies come.
that same day 15min later I get this PM:
"Jacob, I just placed a call into them and they're going to give me a call back when Eric get's back in so we can get this sorted out.
Mike Kopstain"
then this:
"Ok Jacob. I just talked to Becky who talked to Eric. Eric notes that coated pistons are not returnable (for the same reason we can't take them back). Do you know who you talked to over there that said that you could return them? As it sits, they've sent these back to you.
Mike Kopstain"
at this point I am on the wbodystores website, in NO place on the return policy does it state anything about pistons. I printed out a copy of it that very same day just in case Mike tried to change it, as well as the other policies.
at this point I am enraged.
my PM to Mike:
"you just lied to me. you had written above that you were having the new pistons sent out to me.
where does it say I cannot return them? I had talked to you on the phone and you said you'd be glad to take them back. or dont you remember this? I am calling you. right now."
his reply:
"Jacob, I said that we would have the pistons sent to you with the understanding that you had talked to them and they said they would take them back. If you note my initial response to your inquiry you'll see that I said I don't think they can do anything because of the fact they are coated.
The only reason I said to send them back was because you had talked to them before I had and apparently they were going to take them back for you... As noted below, from the get-go I didn't think there would be much we could do...
I'm sorry for all the confusion. Have you sinced talked to someone else there that said otherwise?
~ Mike "
my response:
"we had talked over the phone. you said that you would be more than glad to take them back. then you go on and tell me that you had my new ones ordered and they would be sent out to me. I had talked to Eric, he said you had never placed an order. They told me, they couldnt do anything directly to me, because I bought these from you. you lied to me. I dont like being lied to especially since I spent 900 on these pistons. now all of a sudden you "cant" take them back. where in your return policy does it say I cant? I have printed a copy of it out.
I want to know what YOU are going to do. I would like to talk to you over the phone. I work tomarrow until 5pm. I need the right pistons. 815-***-****. call me. or I can call you. "
his response:
"Jacob, Again, the first thing I said to you was that I didn't know if we would be able to do anything since the pistons were coated. If you look at your first PM response you'll see that I said that. I then said to box up and return the pistons and said that we would get the other set out to you based on the fact that you said you already talked to them and they said it was not a problem to exchange them. I had no reason to assume this wasn't the case until I spoke with Eric and Becky today who both say that this was never told to you. I'm happy to talk to you tomorrow but I would appreciate it if you didn't call me a liar because you weren't lied to. I'm happy to help you as much as I can but it's not as if we've been uphelpful so far. You received the product you ordered and now we're trying to help you correct a problem. Please let me help you instead of attacking me.
~ Mike "
my response to his response:
"put yourself in my shoes. you just spent 900 bucks, and got a different bore that you needed. you were lied to. then on top of that the main company lies too you as well. then you come to find that the middle man has backed out of what he wrote. wouldnt you be irate too????"
his response to my response to his response:
"Jacob, I understand it's a frustrating situation but we did send you what you ordered and we sent it in a timely fashion. When greeted with the problem initially I knew it was going to be a problem returning them and should have waiting to hear back from Diamond as I knew coated pistons could not be returned. The only time I told you to go ahead and send them in (and that they would send you the correct pistsons) was after you told me you talked to them and said that wouldn't be a problem. I was surprised to hear that nonetheless.
Do you remember who you talked to at Diamond initially? Maybe I can talk to Eric over there and see if we can't get something done. I'll do everything I can.
~ Mike"
my response:
"it was the main operator at 7pm. shes the one that said she doesnt see a problem, and then she transfered me to becky's voicemail."
his response:
"Their office closes at 4:30 central time so I presume the operator was an answering service. I'll give Becky a call and see.
Mike Kopstain"
then I sent him another one asking him what he had found out?
I didnt hear nayword back form him, then sent another with just question marks, still nothing back.
as far as I am concerned I am out 973 dollars. I have stock bore which is useless on my block. Mike K, LIED to a customer openly TWICE. this struggle with the wbody store was held over 16 days...till I didnt hear back from him.
I realize that he did call Diamond, but highly unlikely that he tried to help me out. when I talked to eric he said that Mike jjust agreed that these were the pistons that were ordered and all is fine. that doesnt cut it.
My advice to all the Wbody owners out the, heck to everyone who oerders parts. DONT go through a middle man, order your parts direct. this middleman is pathetic, and a WASTE of time. is the only reason you started a business so that you could write off all the parts on your car? just from word of mouth...thats what I heard, just trying to clarify that.
I CLEARLY put my thoughts into my sig. thank you.
then Mike got on hear and started this up in the open forum.....how does that make you look like to the readers of this board? the owner fo a company picking a fight with a person that has been screwed over, that speeks his mind.
that doesnt make you or your "company" look good.