Here has been the experience with the retards at mercedes:
Dealer she bought from hasn't reached out since she got the car over 3 years ago
Moron local dealer that we have to go to for service reached out a couple months ago with the "We can get you in a brand new car for the same payment" deal that every dealer/OEM should be able to offer if the car is in good shape and within mileage limits. Then they come back with "If you give yours back now we'll waive the $500 return fee and cover 3 of the 6 remaining payments, and your lease would go up $180/month". These dickheads literally had all the information in front of them, including mileage and condition, and couldn't even get close to what they said they'd do.
She tells them "You reached out to me, not the other way around, why would I return the car early if you're going to charge me for half the payments". Then the sales manager contacts her "I heard you reached out to us about a new e450 blablhbalhbla". Fucking dickhead, YOU CALLED US.
We price out the 5 and the x6, she calls naperville benz (where she got her car). Builds one, sends to them. 4 days later no response, she follows up, the salesman responds "$1300". That's literally it. No actual words, no context, no information on DP, no phone call, nothing.
Fuck off benz, hope she never gets another one