OFFICIAL Vroom experience thread


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She gone! The guy picked it up about 20 minutes ago.
Congrats! who was the carrier that picked up your car? Was it an enclosed trailer?

did you email them the bill of lading?
 

jason05gt

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Congrats! who was the carrier that picked up your car? Was it an enclosed trailer?

did you email them the bill of lading?
It was a private carrier based out of Bolingbrook. The guys name was Al and he drove the car off vs flat bedding it. I spoke to him a bit and he said he had another pickup at Fair Oaks Ford so he was driving the car there. He took a bunch of pics and entered them into an app along with scanning the VIN. He asked for my email address and he immediately sent a proof of pickup, which I sent to Vroom.

I asked him where he was taking the car. The car was going straight to the auction in Hoffman Estates (Adesa). He said all of the cars he’s picked up for Vroom go to one of the auctions.
 

cdh027

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Got the email saying they assigned a carrier to pick up my vehicle. It's moving along.
 
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Spent a half hour on the phone with vroom today, apparently there is an issue on their end where my car doesn’t show as scheduled to be picked up, I said you need to get your shit together soon or i will sell the car to Carvana, the lady was super helpful and kept apologizing and said that a case has been open with “high priority” sooo yeah we’ll see what happens.
 

greasy

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It was a private carrier based out of Bolingbrook. The guys name was Al and he drove the car off vs flat bedding it. I spoke to him a bit and he said he had another pickup at Fair Oaks Ford so he was driving the car there. He took a bunch of pics and entered them into an app along with scanning the VIN. He asked for my email address and he immediately sent a proof of pickup, which I sent to Vroom.

I asked him where he was taking the car. The car was going straight to the auction in Hoffman Estates (Adesa). He said all of the cars he’s picked up for Vroom go to one of the auctions.
Interesting, always curious as to what that place was. Literally right by my house.
 

Shawn1112

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Vroom called me today and apparently they didnt have my correct payoff info. Told the guy I would give him everything over the phone, and NOPE! Has to be via email smfh
 
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This guy had 4 other cars all going to Flat Rock Michigan, all for vroom.
 
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I talked to the guy for about 45 minutes. He has a 2019 GT350R and a GT for his wife. Fucking hilarious that your car is right behind mine. :ROFLMAO:
I just put 2 and 2 together😳🤣 didn’t realize that is your caddy lol
 

jason05gt

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Vroom emailed me yesterday that the payout check was shipped yesterday to Honda Financial. I checked the tracking and it was delivered today.

I am supposed to be paid in 2-3 business days. So far so good!
 

Shawn1112

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Got another email today. They are asking for below and only giving me 2 days to get it to them. How convenient that they wait till Friday to ask for this shit. Called the bank who financed my truck and they are all working remotely and said it could take up to 4 business days to fax that over. Gave me another number for third party use, whatever that means. Supposedly they said they will take care of it.


This Dealer Payoff Letter must:
  • Be valid for 15 days
  • Include your vehicle’s 17 character Vehicle Identification Number (VIN)
  • Include the Daily Per Diem (A per diem on a car loan is the amount of interest that accumulates on a daily basis. Your auto loan lien holder will provide a per diem amount for the payoff check from Vroom).
  • Include your auto loan lien holder’s Overnight Mailing Address
Note that we are unable to contact the lender on your behalf.

This is due within 2 business days or the price on your vehicle will expire.
 

cdh027

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Vroom emailed me yesterday that the payout check was shipped yesterday to Honda Financial. I checked the tracking and it was delivered today.

I am supposed to be paid in 2-3 business days. So far so good!
How long from vehicle pickup to you receiving the email with the tracking info?
 

jason05gt

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How long from vehicle pickup to you receiving the email with the tracking info?
Less than two days. Vroom confirmed my Bill of Laden at 4:20pm on 4/20 and the payment email was sent at 9:08am on 4/22.

Payment actually hit my Chase checking account about an hour ago.
 
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I haven’t gotten any response to the email I sent with the BOL cdh027 cdh027 have you?
 

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