I understand the hate, it is clunky and slow and sometimes freezes requiring restarting the car. The navigation map is the same one from 2005. They just only added android auto/carplay for the 2020 models when cheaper Nissan cars already have it. Additionally, the new Maxima now has more tech than the Q50. It is a little embarrassing for a Japanese manufacturer to be so behind on tech, especially on their premium products.
The user interface is poor, the graphics dates, and the resolution of the screens are shitty. Nissan also had Carplay/Android Auto before Infiniti. It should be the other eay around.