Did the same carrier that it there and back? The carrier (and you) should have taken pictures before they loaded it. ZZP should have signed off that they received it and noted any damage.
I dropped it off VIA trailer and the fender and door we FINE.
This is the response I got.
The policy at ZZP is to report any customer vehicle damage or accidents, etc.
We don't discipline employees or damaging vehicles or pay commission or tie wages to incidents.
These policies are in place to reduce the chance that an employee would damage a car and not report it.
In our care, over the years damage has happened. Something fell on a car, someone backed into a car, etc. It happens.
On your vehicle there was no such damage reported and from the looks of the picture, it didn't happen today. Guessing.
I asked
Steve and Jordan about the car and here's what they had to tell me.
There were no charges other than the sway bar he purchased.
He emailed me on Saturday June 9th and said “car is out front keys are in the glove box”. I stopped by and moved the car out back if my memory serves me correctly. I didn’t personally record anything. It would literally take PAGES to list out ‘whats wrong with the car’.
it isn’t a very nice car. I whole heartedly believe that the fender was rubbing on the door when it arrived, and that is likely just got worse with us opening and closing it. I did not see any evidence of an impact on the fender (not that I inspected it super thoroughly or anything) its just one of ‘those’ cars….the window switch sticks, and you have to rock it around to get it to work. you have to open and slam the passenger door to get the window motor to work. the brakes barely stop the car. tons of clunks/rattles ETC. it’s a VERY tired, old car.
and
Jordan:
We received this car with this is along with many others. The customer was not charged for the repair because the valve guides were worn on our cnc cylinder heads that had not been on the car a year. I want it to be known that regardless of how a car looks when it comes in the shop it is still taken care of as if it was ours. We wrap every car prior to working on it and take precautions in order to protect the car from damage.
Tomorrow I'll see if anyone else drove it. I've seen this issue before on older cars, it can happen from a variety of reasons but it does not appear to have happened in transport.
I feel truly insulted and offended from Steve's comments.. I understand my car is on stock suspension and planned to change that when I get the car back. I know the ball joints and things need to be replaced. My car has scratches and a dew dents but nothing like the fender is now.