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Old 02-26-2017, 09:58 PM   #1
 
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Default Need some help - Window Issues? - #challengerproblems

Im going to try and make a long story short. shortly after purchasing my new challenger, I had the windows tinted. And that same day, I started noticing shards of glass on the floor around my drivers seat.

After some investigation, I found glass wedged up under the drivers door seal, and more coming out of the drains at the bottom of the drivers door. A short call to the selling dealer, and I found out that the car had the drivers door latch replaced, and when they did this service they broke the drivers window.

They ordered Mopar glass, and had a glasshole company install. Well after the tints being done, i started noticing more and more glass coming out of the bottom of the door, plus there was more inside the door rattling around. So back to the dealer 100 miles away it went.

After a complete day there, they were able to completely clean out the rest of the broken glass. At the same time I had been noticing that when the window would go almost all the way up, it would make a creak noise. Very annoying. So before the door panel was put back together, they adjusted the window in the door and it "kinda" went away. More or less. Well its been creeping back. Everytime I open and close the door, or raise up the window to full seal, it creaks bad. Its not normal.

So tonight I decided rather than to go 200 miles round trip again, I was going to tackle taking it all apart again, and see if I could do any better. I was able to get it all apart correctly, and get to the window.

Now here is where I need help. The window was tightened in the clamps very tight. To the point where I thought it was going to crack. So I loosened up the clamps to just before you could pull the glass out. I lubed up everything I could find and put it all back together. Door panel was installed perfectly, and the window works.

But the creak is still there, no change. And since the last dealer worked on it just a few weeks ago, no other dealer will touch it. They will tell me the last dealer needs to repair it right and send me there. No thanks. They were monkeys in the service department.

So I can easily get back into the door, but I need help with adjustments. Not just those clamps. But there are some other star screws that are vertical with those clamps, and they look like they maybe tilt the glass towards or away from the door. Maybe this is what it needs. It only creaks when it gets to the top of where it closes. Dont forget this is a frameless window. So it indexes down an inch or so when you open and close the door. This is when it really creaks bad. I assume somewhere, the class is crying when it gets bent back as it goes up into the seal. Its not the seal at the base of the glass or the seal at the top of the roof.

What now?? Thank god I was there watching the tech like a hawk when he disassembled the door panel. Its super easy to get into. So again, anyone have experience installing door window glass?? Should the clamps be tight or just mildly tight holding the glass? I have no idea where to go with this next. But its deal breaking to me at this point. Otherwise the car has been awesome, and its a blast to drive. Also if anyone has someone that they trust at a dodge service department in the NW, they can point me to. I would be happy to take it in and let a dodge tech fix it if they can.

Thanks in advance, and no flames please. Just want to get this fixed.
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Old 02-26-2017, 10:01 PM   #2
 
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I'm of no help, but gonna edit your title for better attention.
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Old 02-26-2017, 10:03 PM   #3
 
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I'm of no help, but gonna edit your title for better attention.
Thanks Mike.
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Old 02-26-2017, 11:37 PM   #4
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Have you actuated the window with the panel off to try and locate the creak origin?

As far as a recommendation: Buy Local - But srs - I had stuff done at Feenys in Elgin in 2013 with my Dart and they were prompt and courteous.
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Old 02-27-2017, 05:53 AM   #5
 
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I would think the glass repair company would warranty the work
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Old 02-27-2017, 05:54 AM   #6
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This. the last thing I would be doing is taking apart a brand new car for a clearly warranty issue. Let them deal with it or buy it back.
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Old 02-27-2017, 06:07 AM   #7
 
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If it's a new vehicle under warranty you don't have to go back to the selling dealer.
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Old 02-27-2017, 08:54 AM   #8
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@SRT41320

damnit Roger, you put his window on wrong.
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Old 02-27-2017, 08:58 AM   #9
 
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Yeah...why are you even dealing with this if the car is under factory warranty? Drop it off at a dealer and tell them you'll pick it up when its fixed.
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Old 02-27-2017, 09:31 AM   #10
 
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Yeah...why are you even dealing with this if the car is under factory warranty? Drop it off at a dealer and tell them you'll pick it up when its fixed.
Like I said the dealer is 100 miles away. And since they worked on it, it would need to go back to them for 12/12 on this issue. No others will touch it, not under warranty atleast. They run the risk of Chrysler not paying them for the work because another dealer already got paid for it.

And as I said, I dont want them working on it again because they simply did not know how to adjust the window. This needs a specialist. I will call them again today and try to put heads together on how to get the car back up there, and worked on again. But its going to be a lost cause Im sure of it.
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Old 02-27-2017, 09:39 AM   #11
 
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That's between the dealers and Chrysler. If it truly is a workmanship error which the repairing dealer 100 miles away should pay for then Chrysler can pay a dealer closer to you to fix the car and charge the repair back to the selling dealership.

It happens all the time it's called..... customer service. You as the customer should not be in the middle of their financial battles. Just saying.
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Old 02-27-2017, 09:40 AM   #12
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Fuck that. Call dodge and tell them to sort that shit themselves. You bought a new car from them and it isn't right, so they need to make it right and you aren't driving an hour and a half one way for someone to not fix it again.
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Old 02-27-2017, 09:42 AM   #13
 
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Did the dealership replace the window or a glass company, the glass company would be responsible for adjusting the window correctly if so, and they should come to your house and do it
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Old 02-27-2017, 09:42 AM   #14
 
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Like I said the dealer is 100 miles away. And since they worked on it, it would need to go back to them for 12/12 on this issue. No others will touch it, not under warranty atleast. They run the risk of Chrysler not paying them for the work because another dealer already got paid for it.

And as I said, I dont want them working on it again because they simply did not know how to adjust the window. This needs a specialist. I will call them again today and try to put heads together on how to get the car back up there, and worked on again. But its going to be a lost cause Im sure of it.
Not your problem man. Take it to another dealer and tell them to deal with it.
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Old 02-27-2017, 09:57 AM   #15
 
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Did the dealership replace the window or a glass company, the glass company would be responsible for adjusting the window correctly if so, and they should come to your house and do it
The dealer ordered the mopar window from mopar, and a glass company came out and replaced it. I hear what you all are saying. Im going to take it in tomorrow and see what my local dealer can do. They are going to call the selling dealer and work it out.
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Old 02-27-2017, 10:10 AM   #16
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if that does not work, call didge customer service direct, and have them give your local dealer a call for the green light to work on it.
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