Comcast On Demand problem

[Mook]

so we just had comcast put in the new place (i would have preferred someone else but the condo units are only wired for comcast)...internet works great, the cable itself works fine (tho the guide is taking forever to fully update) but the On Demand service does not work. I get an "error 7", which apparently means no IP address is being assigned (to either box, its happening in both rooms).

This is apparently a fairly hot topic among comcast xfinity customers with no fix seemingly out there. I power cycled the box(s) once last night and I guess i'll try a longer power cycle today when i get home before calling up comcast.

Anyone have any similar issues?

(ive been reading up on this world wide web and most people's responses are "power cycle and see if it fixes it". super helpful )

Click to read more...

 

[skeezer]

Comcast is the worst.

AT&T U Verse is the best.

Cancel now and save yourself the trouble.

 

[Mook]

thanks for the helpful tip

 

[Eagle]

Stop mulling over it and just call support. They'll get you fixed up.

 

[Mook]

no sense in calling when i'm at work theyre going to ask me to reset my box. hard to do while at the office.

i plan on calling them when i get home but figured id ask if anyone had issues such as this.

 

[Eagle]

they should be able to remote boot your box if its connected correctly... jus sayin.

 

[Mook]

o rly?

 

[Eagle]

si

 

[radioguy6]

how many times is your cable split? Their boxes get pissy when there are to too many splits/low signal. May have to have comcast come out and boost your signal into the condo.

And to AT&T u-verse > Comcast

 

[skeezer]

My parents have Comcast and it's the biggest pile of shit I've ever used when it comes to TV.

 

[Mook]

Currently, AT&T U-verse service isn't available.

didnt have much other choice.

 

[skeezer]

That really sucks. I'm surprised it's not. Did you just try the online check or did you call them to verify that?

 

[Bru]

Jackie's RCN on demand would go out every other week and she would have to call them, and they would ping the box or reset something and it would work. Couldn't find any other solution besides that.

 

[Mook]

That really sucks. I'm surprised it's not. Did you just try the online check or did you call them to verify that?

Never really bothered to call. I dont watch TV enough to really care too much about whos providing my cable. I only watch a set number of shows and i rarely use On Demand.

Having the internet work is more important to me

But ya, I probably could have called.

 

[skeezer]

I understand.

 

[Angus]

u-verse just seems so slow when I have used it before...

 

[Gav'sPurpleZ]

when i exchanged my regular boxes for my HD boxes, i was told it may take a while for the "on demand" to load up and be fully available.

i did not use the on demand that night....but i have never had a problem with it...to this point ( fingers croseed )

 

[skeezer]

a smug ass motherfucker like angus would say that

 

[Dasfinc]

I have Comcast Xfinity at my house currently, On-Demand seriously comes and goes as it pleases... I'd say once a week, it will not work when I go to it, and won't start working no many how restarts etc.

For example I usually watch TV at 10-11pm as I go to sleep, usually its on demand. Once or more a week I press the on demand button and it says its unavailable... it just 'comes back' by the next day...

Its bullshit, and I will be getting Uverse at my new place thankfully.

 

[Gav'sPurpleZ]

i do not press the on demand button........i usually go to the movie channel and find its on demand... or i find the HD on demand channel and select it.

i did have problems at my parents house with the on demand, but it was here and there...nothing frequent

 

[radioguy6]

the on-demand and channel menu interface on Comcast is dog ass slow compared to U-verse. The only thing Comcast's on-demand has over U-verse is the actual content.

 

[Mook]

im not gonna lose sleep over it. SOMEONE (not naming names) has a much bigger addiction to TV than I do.

 

[Gav'sPurpleZ]

uh oh,
this thread may get ugly real fast......................

 

[Angus]

im not gonna lose sleep over it. SOMEONE (not naming names) has a much bigger addiction to TV than I do.

edit* nevermind

 

[Mook]

...huh?