I've been tracking my business on manual spreadsheets for years now. It's not fun, it's hard to look stuff up and it's impossible to run reports but at least it's accurate. So after a few years of saying I'd do it, I finally bought Quickbooks and started using it. And it's shit right out of the gate.
My Paypal account has synced once and then never again and my Intuit Payroll account won't export to Quickbooks, another Intuit product, because of course it won't. After exhausting my options online, I decide to call and get the lowest tier third world country call center employee who needs me to explain to her what Paypal is. This isn't a good start.
Quickly she transfers me to the next level up call center employee. Still overseas, still following a script, still doesn't quite know what I'm saying when I tell her Paypal isn't syncing. She calls me Mr Michael and the rage is just bubbling up so I hang up and decide to call their sales number and hey, wouldn't you know it... BEFORE you've given them money there's all the English speaking Americans in the world to talk to. So I tell him what's going on and the moment he realize he wasn't selling me anything he didn't care and literally transferred me mid-sentence to a call center support employee in America... Ok, so the sales guy rage quit on me but at least he sent me to someone useful, right? Wrong.
She was at least able to understand my problem but said there's been an open case on the Paypal issue for a couple weeks now. Wait, what? Your enterprise software that people use to keep track of their books hasn't been able to sync to one of the largest payment processors in the world for weeks? What the fuckity fuck?
Ok, so let's move on to the Payroll issue then. When I go into my Intuit Payroll account to export it to my Intuit Quickbooks account it just sends me to a log-in loop where it has me log into my Quickbooks account but then just refreshes the page and brings me right back to that log in.
So I inquire as to why that's the case and they insist it's super rare anyone tries to merge their accounts. So wait, it's super rare that someone already using Intuit payroll would want to export their data to their Quickbooks account? That makes less than no sense.
So they dig around and she figures out that the reason it's not working is because my new Quickbooks account also has Payroll and I'd have to remove Payroll from that to merge my payroll account with quickbooks and start doing Payroll that way but alas, if they remove Payroll from my Quickbooks account so that my Payroll account can export the data, they can not then add it back again.
So 0 for 2 on even coming close to solving the seemingly basic functionality issues I'm having and even to get that level of incompetence I had to jump through a bunch of hoops.
Did I miss the memo on Quickbooks sucking? If so, what should I be using? [MENTION=5]Mook[/MENTION] what do you use for your business?
My Paypal account has synced once and then never again and my Intuit Payroll account won't export to Quickbooks, another Intuit product, because of course it won't. After exhausting my options online, I decide to call and get the lowest tier third world country call center employee who needs me to explain to her what Paypal is. This isn't a good start.
Quickly she transfers me to the next level up call center employee. Still overseas, still following a script, still doesn't quite know what I'm saying when I tell her Paypal isn't syncing. She calls me Mr Michael and the rage is just bubbling up so I hang up and decide to call their sales number and hey, wouldn't you know it... BEFORE you've given them money there's all the English speaking Americans in the world to talk to. So I tell him what's going on and the moment he realize he wasn't selling me anything he didn't care and literally transferred me mid-sentence to a call center support employee in America... Ok, so the sales guy rage quit on me but at least he sent me to someone useful, right? Wrong.
She was at least able to understand my problem but said there's been an open case on the Paypal issue for a couple weeks now. Wait, what? Your enterprise software that people use to keep track of their books hasn't been able to sync to one of the largest payment processors in the world for weeks? What the fuckity fuck?
Ok, so let's move on to the Payroll issue then. When I go into my Intuit Payroll account to export it to my Intuit Quickbooks account it just sends me to a log-in loop where it has me log into my Quickbooks account but then just refreshes the page and brings me right back to that log in.
So I inquire as to why that's the case and they insist it's super rare anyone tries to merge their accounts. So wait, it's super rare that someone already using Intuit payroll would want to export their data to their Quickbooks account? That makes less than no sense.
So they dig around and she figures out that the reason it's not working is because my new Quickbooks account also has Payroll and I'd have to remove Payroll from that to merge my payroll account with quickbooks and start doing Payroll that way but alas, if they remove Payroll from my Quickbooks account so that my Payroll account can export the data, they can not then add it back again.
So 0 for 2 on even coming close to solving the seemingly basic functionality issues I'm having and even to get that level of incompetence I had to jump through a bunch of hoops.
Did I miss the memo on Quickbooks sucking? If so, what should I be using? [MENTION=5]Mook[/MENTION] what do you use for your business?
