amazon's customer service is fucking awesome

[Yaj Yak]

i ordered something on thursday last week. I didn't realize that i had the hotel i was staying in entered for my address still as i had something shipped there earlier in the week.

item got shipped to my hotel. i didn't realize it. they didn't tell me. when i got home, i was like where's my shit. it wasn't there.

so i submitted a claim to amazon for something that some sellers may have said was my fault.

10 minutes later:

Hello,

I'm sorry that you didn't receive your item xxxxxxxxxxxxxx I completely understand your disappointment. That's definitely not what we want our customers to experience.

I've checked your order details and found that your order has been lost in transit.

To make things right for you, I've requested a full refund of xxxxxx for the item . This refund will appear in the next 2-3 business days as a credit on the original payment method used for the order.

Once processed, you'll also be able to see the refund here:

xxxxxxx

To compensate for this inconvenience, If you still want the item, please place a new order with updated address with One day shipping and let us know and we will issue a shipping refund to you. Please make sure that item is sold or fulfilled by amazon.


In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

We look forward to seeing you again soon.

Best regards,
xxxx

amazon is the best. amazon is the fastest.

Click to read more...

 

[RICH17]

Damn not bad. I ordered some CREE flashlights back in November from China. Still haven't received. So I emailed the seller and got some crazy engrish email back saying sorry and they'll resend

 

[Bob Kazamakis]

Amazon is awesome. I ordered something that ended up being not what I ordered and Amazon just said "here's your money back, sorry....oh and keep it or throw it away, we don't want it"

 

[Yaj Yak]

Damn not bad. I ordered some CREE flashlights back in November from China. Still haven't received. So I emailed the seller and got some crazy engrish email back saying sorry and they'll resend

fwiw i always try to buy from amazon directly- or something amazon fulfills... not a seller selling on amazon

 

[RICH17]

Yea I hear ya. But they're like 4 dollars a piece. NFG and in no rush

 

[Bub]

yeah, i think Amazon will still receive most if not all my shopping once the tax takes affect, still better then dealing with tards at walmart

 

[Euro]

Amazon is pretty awesome. I'm surprised at how little I use it

 

[Lord Tin Foilhat]

Yeah except they did the samething for me and never refunded my one day shipping.

Amazonsometimessucks

 

[DEEZUZ]

Shipping lost my pintle and hitch mount. They reshipped it day after I asked where it was. No questions asked..

I assumed poor packing job and the shit fell out the bottom, was about 60 lbs of stuff in one box

 

[Mike K]

Amazon is totally hit and miss. It's generally overseas employees answering emails and they are dumb as a bag of rocks so they generally can't grasp a situation as complex as you having accidentally shipped an item to a wrong address so they just do this. That's why he's profusely apologizing. He has no concept of the actual problem but knows that simply re-shipping it will likely fix it.

For a buyer this is amazing. For sellers... Well, one day I'll tell you guys all about selling on Amazon. Hundreds of thousands of dollars a year in sales and I have no account rep, nobody I can call that's based in the US, email support that takes days to hear back from and when I do it's just someone from another country that has a tenuous grasp of the English language, let alone complex selling issues and often times when the agents do stuff like this with a third party seller the third party seller ends up taking the hit through no fault of their own.

They are the worst. I mean comically bad. So bad that I think most people that buy from Amazon wouldn't believe that the company that treats their sellers this way is the same company that treats them so good.

But hey, yay for the problem getting fixed!

 

[Yaj Yak]

did not read

 

[Mike K]

Were you just sitting there waiting for a reply? That was instantaneous.

 

[Yaj Yak]

I don't fuck around.

 

[Yaj Yak]

livefeedftw

 

[Mook]

Amazon ftw

 

[Pressure Ratio]

[MENTION=396]Mike K[/MENTION] My company deals with Amazon and Ebay. Both are very frustrating to deal with. We had a rep for Ebay for a while. He was "promoted" and we never got another rep. But we have lost way more money on Ebay. Because Ebay& Paypal always sides with the customer. "Oh the customer purchased a $700 radio and returned a used one? Well we took the money out of your account and refunded the customer." The customer had lots of feedback where sellers said he was a scam artist. Doesn't matter.

"The customer says parts were never received. What is that you say, you have a signed bill of lading with the customers signature? Well we took the money out of your account and refunded the customer."

Claim non receipt or that the part was not as described and you get bent over.

 

[importcrew]

I almost got screwed out of $1500 just a couple of weeks ago from eBay because a buyer (0 feedback) clicked buy it now but never paid. I emailed him several times and only received the first response from my first email to him and that's it. He clicked the button to buy a curb machine for $35k. I haven't received payment in a couple days so I emailed him. He said he wanted it for $25k. I told him no. I clicked to cancel and never heard from him nor has he confirmed it.

I contacted ebay and they told me they'll still take their fees out and afterwards I can request a credit. I then cancelled all my payment information on paypal. Finally, after threatening the guy with legal action and all fees associated with him failing to buy the product, he finally clicked the cancel button last minute.

 

[Bob Kazamakis]

My only beef with Amazon is that their free 2 day prime shipping is usually 3. I get its 2 business days but why is it if I order something today, it won't be delivered till Monday?

 

[Pressure Ratio]

If I order Wednesday I get it Friday. That is normal. If not you should call to complain about that. Usually they will give you free months for late shipments.

 

[Bob Kazamakis]

I went to order a pack of quick fist clamps about 6pm and it said 2 day free shipping guaranteed by monday.

Ordered something else and it'll be here Friday.

 

[rocco]

I love Amazon.

Whenever I need to buy something the first place I look is Amazon. They usually have the best price and shipping is fast.

 

[Spivitz]

Amazon wins

 

[Bob Kazamakis]

Flip side to my comments earlier, ordered a last minute gift on Amazon tonight, 1 day shipping was $6 and said it'll be delivered tomorrow. I don't even know how that's possible.

 

[importcrew]

Flip side to my comments earlier, ordered a last minute gift on Amazon tonight, 1 day shipping was $6 and said it'll be delivered tomorrow. I don't even know how that's possible.

Could be early day shipping. They'd put a high priority to you, send it first thing in the morning and deliver it on time. Not sure if it mentioned a delivery by a certain time of day.

 

[Bob Kazamakis]

Says by 9pm.....Sunday.