cancel comcast??? debate the customer service rep!

[Bruce Jibboo]

https://soundcloud.com/ryan-block-10/comcastic-service

Comcast 'Embarrassed' By The Service Call Making Internet Rounds : All Tech Considered : NPR

Click to read more...

 

[blakbearddelite]

I couldn't believe how long this poor customer was kept on the phone. The guy simply wanted to end his service and the customer service rep kept hounding him for a reason...which I don't think the customer needs to provide.

 

[ChrisRac]

I agree the guy kept his cool. I would have lost my shit.

 

[Ti28]

comcast, enough said.

 

[radioguy6]

wow what a bitch ass CSR. After a couple minutes, I would have just told him to fuck off, hung up and called back. Cancellation prompt usually transfers you to a CSR drone rather quickly anyway. You just have to hope they know how to do more than breathe air


oh and....

 

[wombat]

wow what a bitch ass CSR. After a couple minutes, I would have just told him to fuck off, hung up and called back. Cancellation prompt usually transfers you to a CSR drone rather quickly anyway. You just have to hope they know how to do more than breathe air


oh and....

I can't see YT due to being at work, but I can guess any money that's the southpark skit on cable.

 

[radioguy6]

I can't see YT due to being at work, but I can guess any money that's the southpark skit on cable.

nope but since you mentioned it

 

[Burtonrider10022]

I agree the guy kept his cool. I would have lost my shit.

Ryan Block - Wikipedia, the free encyclopedia

Guy is a tech writer/critic for Engadget and AOL. He only stayed cool to make this story so much better. If he HAD lost his cool, Comcast wouldn't have looked like as much of the bad guy. I'm sure if the circumstances were different he would have flipped shit.

 

[Spivitz]

wow what a bitch ass CSR. After a couple minutes, I would have just told him to fuck off, hung up and called back. Cancellation prompt usually transfers you to a CSR drone rather quickly anyway. You just have to hope they know how to do more than breathe air


oh and....

This was great. I'm still laughing.

 

[Dasfinc]

I'd be almost willing to bet that the Retention department has Quotas...

I bet that CSR's boss said something Moronic like "If you loose one more account you are fired"....

 

[Chester Copperpot]

The fact that Google Fiber is not coming to Chicago anytime soon angers my very being.

 

[Mike K]

I'd be almost willing to bet that the Retention department has Quotas...

I bet that CSR's boss said something Moronic like "If you loose one more account you are fired"....

Or they get bonuses per paid account so the goal for each agent just becomes to kick the can so that even if they know the customer is going to eventually cancel their service at least they won't do it with them.

Reasons like this are why I question why the Time Warner/ Comcast merger is being allowed to happen. This is a combination of two horrible companies.

 

[SMRTSS1]

This is shocking to anyone?

 

[SMRTSS1]

The fact that Google Fiber is not coming to Chicago anytime soon angers my very being.

You don't need Google Fiber, give it time and you'll get fiber to the prem.
Just give it time.

 

[Chester Copperpot]

That's all I can do, anyway. A gigabit line to my house for $70 just blows my mind. The fact of the matter is that these companies continue to bitch about bandwidth issues and latency problems due to traffic congestion but then do absolutely NOTHING to fix it yet their prices continue to go up.

 

[TonzKnock-G]

Dude was also a giant vag. Just tell him any fucking reason and who gives a shit. People obviously have too much time on their hands. Geez

 

[TCG Member 5219]

Fucking comcast. Literally one step above a Nigerian based scam company.

 

[willizm]

I would have said I prefer inferior internet speeds just to see how that cuntcast rep would have responded

 

[Atomicles]

FUCK COMCAST

 

[rocket5979]

Dude was also a giant vag. Just tell him any fucking reason and who gives a shit. People obviously have too much time on their hands. Geez

Try reading. You would have noticed that those questions were already answered repeatedly in the first 10 minutes of the conversation that weren't recorded. After that the customer just gave up and decided to be difficult since it didn't matter what he said.

 

[cacicgtp7]

I just started comcast at my house

 

[VenomInside]

I have comcast Internet here. They keep calling me to offer me upgrades. I hate them.

 

[sickmint79]

i'm amazed the guy isn't reaming the fuck all out of this idiot.

 

[syP]

meh.

I gladly enjoy my premium channels and 105Mbps internet

 

[PJx5x]

I hate having Comcast for my internet. I need to explore other options.

And on a related note, Directv called me the other day to offer an upgraded package for free for 3 months. The guy was straight pissed at me when I said no thanks, like his mind was blown that someone didnt jump at the opportunity of free crap. He continued to be really pushy for a minute and then hung up in anger.