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In her defense... It can get REALLY annoying lol. I went in to the store because my iPhone wouldn't power on and they told me I had to use their website or call to schedule an appointment. Aside from the irony that I couldn't do much as far as calling was concerned because MY PHONE WOULDN'T TURN ON, I was not thrilled that I couldn't walk and and walk out like I had with my previous phones at the VZW stores....