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Topic Review (Newest First)
08-30-2018 08:09 PM
CHI2000GTP I'm not sure I'm convinced that this is all ZPP's fault.
08-30-2018 01:49 PM
GTPpower I'd be talking to a lawyer if I were you. They have insurance for things like this.
08-30-2018 12:27 PM
bikrboy128 they work on thousands of GPs, they should know by now not to lift them by rust rockers. idiots.

no refund needed, just compensation for damage they did by improperly lifting your vehicle.
08-30-2018 12:25 PM
Xtant12 Yeah I cant post, I can log in but it says I have no membership...
08-30-2018 12:20 PM
Mook I just checked. Their are posts from a few days ago. Insane.
08-30-2018 12:18 PM
10sec Apparently not since they won't even email him back
08-30-2018 12:14 PM
Mook holy fuck, clubgp is still active
08-30-2018 12:12 PM
Xtant12 So at least a week or so ago I emailed them back asking if any kind of compensation or refund would be given. Here is what I got back today.

Keep in mind the heads I bought from them were brand new and they said thats where the guider were that were worn. I don't know much about heads, but I would think they came with new guides. I could be wrong, again keep in mind I don't know. So they replaced the guides for free..


Jason, when you first contacted me about your car and the oil burning, you made some comment about the car being worthless now and you out of $, etc. I viewed this as a dramatic response because there was actually nothing wrong with the car's drivability. It made great HP and drove fine, it just burned oil on some startups (we now know due to worn guides). This is not a serious issue. Certainly not one meriting the talk of the car being worthless. It was really fine, albiet with an oil burning issue.

Jason's Notes: This was because they told me After me sending it up there after the 2nd time that I needed to replace the piston ring seals.

Now you're talking about junking the car because the rocker panels are rusty? Again, this is an overly dramatic response. Even if you didn't want the car or it did need to be scrapped, you'd still sell off the newly gone over motor making tons of HP and many other items. It just seems like a ridiculous comment to make.

When you say the car was not in this condition, do you think we rusted your rockers? Bent the car? Clearly the was WAS in some kind of condition. It's not like putting a normal vehicle on a lift is a new thing for us. We've done thousands of GP's. We care for them all the same. Eventually every car has issues and rocker panels rusting out happens to every GP in northern climate. We're not going to be responsible for someone's older vehicle. We didn't age it or do the rust/structural damage to the car. That's not even possible.

You reached out, we worked on the car for free. We did a lot of work and involved a lot of people at absolutely zero cost to you. Now you say the car (which left her driving fine) needs to be scrapped and you wish for a refund?? Refund of what? We didn't charge you anything. Anyone asking for a refund on a car that was worked on for free, that came in running fine and left running fine doesn't seem like a reasonable customer to me.



The car is going to be junked if no one buys the car ( Motor and trans ) by October 31st. That is when the plates expire.. If someone could post or link this on clubGP I would appreciate it because I cant post on there for some reason and admin still has not emailed me back..
08-09-2018 06:16 PM
ilikemtb999
Quote:
Originally Posted by b4black View Post
Sounds like an admission of guilt to me. Anyone would notice the door hitting the fender and be super careful not to curl the fender in. They just said F it, "it's just one of those cars" and forced the door open and open and open.
But they’d treat any customers car, no matter how nice or not like their own
08-09-2018 06:01 PM
GTPpower Damn, that sucks man.
08-09-2018 04:56 PM
b4black
Quote:
I whole heartedly believe that the fender was rubbing on the door when it arrived, and that is likely just got worse with us opening and closing it.
Sounds like an admission of guilt to me. Anyone would notice the door hitting the fender and be super careful not to curl the fender in. They just said F it, "it's just one of those cars" and forced the door open and open and open.
08-09-2018 02:35 PM
EmersonHart13 Where @Mike K at?
08-09-2018 02:00 PM
Yaj Yak i mean. it's clearly new.. whether who did what where or when is up for debate i feel... but that much paint being gone and no rust whatsover.

fresh to deeefffffffff
08-09-2018 01:55 PM
10sec "when it comes in the shop it is still taken care of as if it was ours"

"you have to open and slam the passenger door to get the window motor to work"

Yeah fucking right.
08-09-2018 01:38 PM
Mook Zooomer is a member of the site.....maybe someone should point him here..
08-09-2018 01:21 PM
Xtant12
Quote:
Originally Posted by b4black View Post
Did the same carrier that it there and back? The carrier (and you) should have taken pictures before they loaded it. ZZP should have signed off that they received it and noted any damage.
I dropped it off VIA trailer and the fender and door we FINE.


This is the response I got.


The policy at ZZP is to report any customer vehicle damage or accidents, etc.
We don't discipline employees or damaging vehicles or pay commission or tie wages to incidents.
These policies are in place to reduce the chance that an employee would damage a car and not report it.
In our care, over the years damage has happened. Something fell on a car, someone backed into a car, etc. It happens.

On your vehicle there was no such damage reported and from the looks of the picture, it didn't happen today. Guessing.

I asked Steve and Jordan about the car and here's what they had to tell me.

There were no charges other than the sway bar he purchased.
He emailed me on Saturday June 9th and said “car is out front keys are in the glove box”. I stopped by and moved the car out back if my memory serves me correctly. I didn’t personally record anything. It would literally take PAGES to list out ‘whats wrong with the car’. it isn’t a very nice car. I whole heartedly believe that the fender was rubbing on the door when it arrived, and that is likely just got worse with us opening and closing it. I did not see any evidence of an impact on the fender (not that I inspected it super thoroughly or anything) its just one of ‘those’ cars….the window switch sticks, and you have to rock it around to get it to work. you have to open and slam the passenger door to get the window motor to work. the brakes barely stop the car. tons of clunks/rattles ETC. it’s a VERY tired, old car.

and Jordan:

We received this car with this is along with many others. The customer was not charged for the repair because the valve guides were worn on our cnc cylinder heads that had not been on the car a year. I want it to be known that regardless of how a car looks when it comes in the shop it is still taken care of as if it was ours. We wrap every car prior to working on it and take precautions in order to protect the car from damage.

Tomorrow I'll see if anyone else drove it. I've seen this issue before on older cars, it can happen from a variety of reasons but it does not appear to have happened in transport.


I feel truly insulted and offended from Steve's comments.. I understand my car is on stock suspension and planned to change that when I get the car back. I know the ball joints and things need to be replaced. My car has scratches and a dew dents but nothing like the fender is now.
08-09-2018 12:23 PM
Mook wtf
08-09-2018 10:34 AM
b4black Did the same carrier that it there and back? The carrier (and you) should have taken pictures before they loaded it. ZZP should have signed off that they received it and noted any damage.
08-09-2018 09:15 AM
1quick
Quote:
Originally Posted by 10sec View Post
You can get a black fender anywhere, just roll with it and make sure you bury ZZP and their "outstanding customer service" on every 3800 forum you can find, and make sure you post how much money you spent just to have them fix something they fucked up in the first place.
is there still 3800 forums besides here
08-09-2018 08:24 AM
Yaj Yak carmax is going to offer you a dollar at best.
08-09-2018 08:21 AM
daturbosix your rocker panels rotted?
usually that happens when someone opens the door while the car is on a 2 post lift.
08-09-2018 08:14 AM
10sec You can get a black fender anywhere, just roll with it and make sure you bury ZZP and their "outstanding customer service" on every 3800 forum you can find, and make sure you post how much money you spent just to have them fix something they fucked up in the first place.
08-09-2018 08:14 AM
DEEZUZ Ugh. Always a slippery slope when that happens. I insist we install cameras, we have a ton of tow trucks in and out everyday, we have no idea what happens in back lot....

I usually keep an eye on what I work on. Few months I had a 6.4 that was mint and a week later customer sent a pic of what looked like a fucking power pole fell on his bed. Blamed us.
08-09-2018 08:11 AM
Xtant12 They are trying to say I brought it in like that.
08-09-2018 08:10 AM
Xtant12 So this is how I got my car back from ZZP. Well, it's not burning oil anymore. I'm done, I think I'm going to take it to CarMax. Attachment 33676Attachment 33677Attachment 33678
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