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Topic Review (Newest First)
07-06-2015 05:12 PM
mrebusa Looking to have my 1LE done and possible the wifes back windows in the fusion? Are they still offering these prices?
06-08-2015 02:38 PM
The Broken Regal @Kay Jay trolling the brothers @apflug3 and @jason05gt, something draws him to that family i guess

The wheel guys people are having problems with make this guy look like hes running a 1 man fortune 500 company
06-08-2015 02:19 PM
EmersonHart13 Yikes.
06-08-2015 12:36 PM
MIKES3 I'll stir the pot a little bit.

I just saw I got a private message at 2:06 pm on Wednesday stating Greg is running behind and to call him. He had my phone number, because I called him and set up the appointment by multiple texts. I already took a half day off of work in Wheeling to be at the appointment at 2:30 in Warrenville. Showed up and he told me someone tried getting a hold of me and he couldnt do it at 2:30. He asked if I could come back later, but I live North of Elgin. Too far

That grinded my gears a bit. I went and ordered Llumar tint and had a
graphics designer / installer friend do the windows. Saved me quite a bit of money
06-04-2015 10:04 PM
Miss Esa Just got my car back from Greg. He did a great job.
06-04-2015 12:57 PM
Shadow99

I also kind of put this off to the side. I do need the tints done. And price is good. But if hes so busy I may not bother. And it too is a drive for me. Maybe in the fall time if I can get a raincheck.
06-04-2015 11:30 AM
apflug3
Quote:
Originally Posted by Grabber View Post
You don't work for Active Alarm, do you?

I do not work for them. They are a smaller union shop in the north burbs somewhere I believe. I only know of them because one of the inside guys who worked for us now works for them.
06-04-2015 11:11 AM
Grabber
Quote:
Originally Posted by apflug3 View Post
I am not on a high horse. I do not feel i am being obnoxious by wanting a return phone call in regards to your service after leaving two messages. Not calling someone back is the definition of poor service and someone i don't want to deal with. I'm not saying the guy is a bad guy or anything about his product as im sure he does nice tints if you all use him, things just it didn't work out for me.

Im not going to beg someone or chase him down to give him my money....hes not the only ballgame in town. As an alarm extraordinaire tug job artist i run across poor service all the time and firms that don't call their customers back.....they end up losing the account to me.
You don't work for Active Alarm, do you?

06-04-2015 10:24 AM
EmersonHart13 I threw my name in for a tint day and after that didn't come through and after hearing about people having trouble getting a hold of Greg, I'll admit, I never tried to call. He is a drive for me so I decided to just go somewhere around here that gives me a shorter drive, easier warranty repair, and someone that answers the phone.

So no I didn't have a poor customer experience but someone else's poor experience scared me away this time as there are plenty of other choices. I wish this was the case with wheel refinishing companies, they all suck, but that is a rant for another day.
06-04-2015 10:14 AM
Yaj Yak tug job artist just got me going.
06-04-2015 10:13 AM
apflug3
Quote:
Originally Posted by OffshoreDrilling View Post
Mr ultimate businessman customer service extroardinair alarm installer answers phones before they even ring emails responded to in two minutes or less all while smiling and giving complimentary reach arounds: get off your high horse. one man operation, he has to get work done beside fielding 15 tire kicker phone calls for every one paying customer.
I am not on a high horse. I do not feel i am being obnoxious by wanting a return phone call in regards to your service after leaving two messages. Not calling someone back is the definition of poor service and someone i don't want to deal with. I'm not saying the guy is a bad guy or anything about his product as im sure he does nice tints if you all use him, things just it didn't work out for me.

Im not going to beg someone or chase him down to give him my money....hes not the only ballgame in town. As an alarm extraordinaire tug job artist i run across poor service all the time and firms that don't call their customers back.....they end up losing the account to me.
06-04-2015 10:07 AM
10sec
Quote:
Originally Posted by Kay Jay View Post
don't make me come over there.
Do you even tall, BRO?
06-04-2015 09:58 AM
Yaj Yak
Quote:
Originally Posted by ragingclue View Post
Maybe he likes his business just the way it is and doesn't care if nitpickers go elsewhere?
06-04-2015 09:57 AM
ragingclue Maybe he likes his business just the way it is and doesn't care if nitpickers go elsewhere?
06-04-2015 09:55 AM
wombat No, landscaping companies suck balls at answering phones, doesn't mean I won't try calling them again.

People are busy, companies are busy, stop acting like you're the only person trying to get business from a company. Not answering phones does not make you a bad business, it makes you as a consumer impatient. An exception would be if a company DOES have someone exclusively answer phones, and they repeatedly do not answer and has many negative reviews for that reason. 2-3 complaints of not answering phones for someone that has gotten outstanding reviews of his work would not steer me away. Especially to help a local guy and get quality work out of it.
06-04-2015 09:53 AM
Yaj Yak im only in marketing on tuesdays.

today im in the trolling department.
06-04-2015 09:53 AM
Grabber Jason05 - What company do you work for out of curiosity?
06-04-2015 09:51 AM
jason05gt
Quote:
Originally Posted by Kay Jay View Post
not to mention, a non-returned phone call is hardly a "poor customer experience"
Well it obviously is.....See above post for someone with cash wanting to get a service done.

Following up on leads is business 101. You are in marketing too, did you fall asleep during lead generation discussions in school? Hell, most good companies do lead nurturing as well, even small businesses.

Not sure why you have to jump on a guy for posting an experience.
06-04-2015 09:40 AM
Yaj Yak not to mention, a non-returned phone call is hardly a "poor customer experience"
06-04-2015 09:40 AM
Yaj Yak
Quote:
Originally Posted by jason05gt View Post
Being polite and asking for a price for mulch is a jackwagon? You'd be the first person to bitch about a poor customer experience.
fuck no i wouldn't


you sound like a jackwagon in the majority of your rants. i can only assume how you come off on the phone.

herpa derpa i am marketing extravagant emperror of best fortune 17 company in entire galaxay hemisphere of marketing amazingness!

what price say you for mulch phone answerer sourcerer! you best reply within the next threeve minutes otherwise i shall bash your mulching efforts on yelp, google and with the BBB!!!!11!!!!1!!
06-04-2015 09:37 AM
Yaj Yak
Quote:
Originally Posted by 10sec View Post
He haz many COLOURS to choose from.
don't make me come over there.
06-04-2015 09:37 AM
jason05gt
Quote:
Originally Posted by Kay Jay View Post
they probably do this to you because you come off like a jackwagon in that phone call.

Being polite and asking for a price for mulch is a jackwagon? You'd be the first person to bitch about a poor customer experience.
06-04-2015 09:36 AM
10sec
Quote:
Originally Posted by Kay Jay View Post
fortune 100 company = one man band tinting operation

He haz many COLOURS to choose from.
06-04-2015 09:28 AM
Yaj Yak
Quote:
Originally Posted by jason05gt View Post
I hate businesses that are run like that. Landscaping companies by me do this all the time and it drives me nuts. If you have people trying to get ahold of you, hire someone to answer your phones, even part time. You don't need to hire a $100K MBA to answer phones. You are literally turning away business by not contacting customers who want to take advantage of your services.

You are right, window tinting is not a heart transplant. There's only a limited subset of skilled Doctors that I'd want working on my heart. There's literally dozens of tint shops in this area that do high end work, have name brand films, stand behind their product and pick up phones. I work for a Fortune 100 company and the sales rep outside my office would get chewed out by our SVP of Sales if he found out that we were turning away business by not responding to customers.

My point - You shouldn't have to hound someone as a paying customer for them to do work, especially in a field where there's a ton of options.

they probably do this to you because you come off like a jackwagon in that phone call.
06-04-2015 09:26 AM
Yaj Yak fortune 100 company = one man band tinting operation

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