I don't understand why Tom stepped in to defend himself as no one was accusing speed Inc directly of a poor quality build on this car (until after he posted), nor did CHOPPZ say 'Speed INC did a poor job building this car'. The only thing that was posted was saying "it sucks it wasn't done right the first time" and CHOPPZ agreed, and then went onto saying he would be rebuilding it 'right' this time. He didn't challenge the quality of Speed Inc's work, he simply said he would do it better this time.
Infact, it makes me wonder about the quality of his work and customer service since he personally posted on our site, for the first time, defending the quality of his build, and blatantly blaming a customer for its demise while the customer said NOTHING bad about the company!?
You will loose of business by blaming your customers who aren't even saying you did a bad job, or BLAMING your company for anything, he in fact ACKNOWLEDGED THERE IS NO WARRANTY. You will not get my business for just that reason.
You should have simply apologized for the failure, and if nothing else offer to replace the plugs which failed *even if the block is fucked, it would be a token of good faith that would cost you maybe $20, instead of pissing off a heard of people* or offer a spare block or something (You're a shop, you probably have plenty of spares) which again, wouldn't cost you much, and would show you as a stand-up guy with good customer service instead of being a Douche regardless of who's fault it is.