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Old 09-28-2010, 12:45 AM   #1
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Default Dealer wrecks M5 while out joyriding

http://www.m5board.com/vbulletin/e60...est-drive.html

Id be fucking PISSED!!





Found a recent post.

Quote:
Gents…the unthinkable has happened.
I was looking forward to reporting some unbelievably good news this week to everyone that has been following this thread but that will not be the case. In my last update I reported BMWNA had been in contact with me and had been extremely supportive. I did not go into detail at the time because I wanted everything to be finalized. I had no intentions of ever contacting BMWNA after reading about everyone’s lack of support with dealership issues. I just didn’t need the rejection and more frustration. But, BMWNA contacted me first. To make a long story short, the executive offices of BMWNA called me and expressed their regrets about what had happened to my car, praised my military service and as an M owner wanted to make sure I was taken care of and “made happy”. They asked me if I was interested in another BMW. I said, “of course,” because one of their dealers had destroyed my perfect one owner car. I was told to look for a car of my choice and they would put me in it. I was extremely impressed that BMWNA was taking care of their customers like this.
Well, there just happened to be a 2010 M5 with 2,600 miles down the street (at a dealer DIFFERENT than the one that trashed my car). I said I would take it and made a few requests to have the same set up as my old one. The deal was set, and the dealer was in contact with BMWNA and the regional manager. I was in contact with BMWNA a few times in between, all nice conversations. All that was left was the executive paperwork and for BMWNA to issue funding. The dealer and I waited for the last two weeks. No word.
Then, I get a returned call today from BMWNA saying that I “misunderstood what BMWNA was doing for me” that they were just “reaching out to help me find a car”. Can you believe that? This has to be a joke! What “help” would I need “finding” a car??? You can guess how the rest of the conversation went. I didn’t misunderstand anything, and the dealer didn’t misunderstand anything. BMWNA is completely reneging on their offer. It sounds like to me someone made an offer they could not back up and when the powers that be got wind of it they shot it down, tearing me down to a whole new level in the process. Unbelievable.
I could not have made up this chain of events if I tried. This has truly been an emotional roller coaster for me and BMWNA has taken a bad situation and completely made it worse. So much for “taking care of the customer base.”
I have been doing my best to be patient and work with these people, but that time has come to an end. I will not deal with this unprofessionalism any longer. Stand by!
*edited for pics and quote*
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Old 09-28-2010, 01:00 AM   #2
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Shorter version on Jalopnik.

http://jalopnik.com/5628903/bmw-deal...ner-out-of-27k
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Old 09-28-2010, 01:53 AM   #3
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Wow what a f*in bitch. Kind of like that one time the dealer auto-started the mustang into the lake. Worse comes to worse, he should vandalise so called dealership for more damage than what they did to his car
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Old 09-28-2010, 05:02 AM   #4
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I'd be pissd as well! That's soo unbeleavable that they pull a stunt like that. Big corperations are ra-tarted anymore.
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Old 09-28-2010, 08:00 AM   #5
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Dealerships are always going to "test drive" vehicles... then stuff like this happens. At Cadillac where I worked, a mechanic "lost control" and put the customers car into Gaylord's Restaurant accross the street. Fuck yeah the customer was pissed. I think the mechanic was just driving another mechanic to their car but of course they didnt tell the customert that... The dealership needs to take full responsibility and crack down on the "test drives" and Managers/ Mechanics/ Porters need to grow the fuck up... I never messed a car up at the dealership... that they found out about
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Old 09-28-2010, 08:12 AM   #6
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I never ever fuck with other peoples cars if I am driving them, that's bullshit.

20 year old kids should stick to working at Jiffy Lube. He obviously does not have the intellect and experience to work on expensive BMW's.
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Old 09-28-2010, 08:40 AM   #7
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Insane. Id have someones head for wrecking my M5.
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Old 09-28-2010, 08:44 AM   #8
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it's seems there's no accountability anymore, no matter who you are.
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Old 09-28-2010, 08:45 AM   #9
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that REALLY sucks

just another example of typical dealership bullshit
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Old 09-28-2010, 06:03 PM   #10
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that would be a straight up ass whooping.
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Old 09-28-2010, 06:17 PM   #11
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Thats funny, at my work we fuck something up, some like $500 item, we will sometimes spend $3k - $4k to make it right, these people wont even replace it for the same value.... Dude needs to lawyer up
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Old 09-28-2010, 06:21 PM   #12
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Im sure he will and prob be in a new m5 now!
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Old 09-28-2010, 06:53 PM   #13
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Quote:
Originally Posted by utryd2 View Post
Im sure he will and prob be in a new m5 now!
Eff that. If a company dicked me around like that, there's no way I'd ever support them again. Terrible, terrible, story.
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Old 09-28-2010, 07:23 PM   #14
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Quote:
Originally Posted by utryd2 View Post
Im sure he will and prob be in a new mercedes now!
fixed!
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Old 09-28-2010, 08:14 PM   #15
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Quote:
Originally Posted by Chrisco View Post
Eff that. If a company dicked me around like that, there's no way I'd ever support them again. Terrible, terrible, story.
Unfortanely it looks like BMW is going to give him a new car, not the money to replace it. So if he wants he'll be able to sell the new car.
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Old 09-28-2010, 08:39 PM   #16
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Quote:
Originally Posted by Turk View Post
Unfortanely it looks like BMW is going to give him a new car, not the money to replace it. So if he wants he'll be able to sell the new car.
Was there more to the story that wasn't in the initial post? That post said they were going to give him a car, but then went back on their word and now aren't doing jack for him.
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Old 09-28-2010, 09:20 PM   #17
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Ooops, only read the first half. That REALLY sucks.
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Old 09-29-2010, 02:08 PM   #18
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Quote:
Originally Posted by theSVTkid View Post
fixed!
Thats what Id do.
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Old 09-29-2010, 04:14 PM   #19
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Is there an update somewhere to this?
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Old 09-29-2010, 04:17 PM   #20
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This is the last post made by the owner.

http://www.m5board.com/vbulletin/e60...ml#post1915549
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Old 09-29-2010, 05:45 PM   #21
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woow
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