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Old 06-29-2009, 07:47 PM   #1
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So I pull in to get an oil change on my Explorer. Their ad says that they offer full chassis lube, and seeing as all my tools were at home, I figured I may as well just have someone else do it for a change.

So I see one of the guys underneath my car looking for anything else that could fix for me, so I went up and asked him: "Hey, I replaced the ball joints on this car a while back, could you make sure to lube them up for me?" He goes "yea, I'm looking for those right now", he then proceeds to look underneath the oil pan. He scans around the front suspension, but concentrates on the engine.

Then I over hear the manager talk about another customers car. "what's wrong, you can't find the a/c leak?", the tech goes "nawh, I can't find the COMPRESSOR!!".

I chuckle and continue reading my time magazine. I look at the guy who's working on my car and he's shitbagging with another tech. He goes "this guy wanted me to lube up the ball bearings or something like that". The other guy replies "I think he's confused, that explorer don't have a turbo".

So the guy is finished. At this point I asked to see underneath my car cause I have a weird click from my rear end and I think it could be a u-joint. As I'm looking underneath, I notice there is MUD on my oil filter (keep in mind, my oil change is COMPLETE). I ask the tech if I get a new oil filter with my change and he goes "yea, you got one". So I show him the mud on my old one.

The guy goes to another tech and bitches him out for something (no hablo espanol). Then he comes back he'll take car of it. So the manager rings me out, and I ask her "so they changed the filter right?" "yea, the tech just forgot to drop it" "drop it?" "yea, it's a term we use in the auto industry, it means to drain the oil"

I'm never stepping a foot in that place again.
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Old 06-29-2009, 07:59 PM   #2
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I've never had a problem at the jiffy lube we (my family) uses.

I know a few people who work in the garage on a first-name basis, so I'm usually hanging out in there while they're doing the oil change.. never had a problem
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Old 06-29-2009, 08:09 PM   #3
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Yeah, Jiffy Lube is pretty bad.
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Old 06-29-2009, 08:17 PM   #4
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NetChemica, I believe you went to the Jiffy Lube, pronounced, "H"iffy Lube. You need to go to the english Jiffy Lube! Oil changes at the "H"iffy Lube does not include an oil filter...or oil.
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Old 06-29-2009, 08:19 PM   #5
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Yea, i've heard stories of them forgetting to tighten the drain plug, and forgetting to tighten the lug nuts.
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Old 06-29-2009, 08:23 PM   #6
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Buddy of mine had his TRANS fluid drained instead of the oil. Ended up leaving without trans fluid and only made it a couple blocks before the trans wouldnt shift. Somehow made it back and they refilled the trans. Now his shit slips.
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Old 06-29-2009, 08:56 PM   #7
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i used to run a oil change joint....you would be amazed at how many times some of the morons working for me forgot to put the filter back on or double gasketed the filter....or forget the drainplug...the owner hired some real fucking morons....
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Old 06-30-2009, 05:35 AM   #8
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I would never go to any of the quick-change oil places. Way too many horror stories and I have had to repair friends cars after being screwed up by them. One place here put the oil drain plug on with an impact gun, Twisted the oil pan. For the 15-20 minutes it takes to do an oil change, I'll do it myself. That way I know what oil was used, what filter was used, and that it was done correctly.
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Old 06-30-2009, 08:34 AM   #9
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I will change my own, k thx.
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Old 06-30-2009, 08:38 AM   #10
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so... did they change your oil or not?
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Old 06-30-2009, 11:14 AM   #11
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they seem to "forget" alot of things there. For a place that does mainly oil changes you would think they'd know the correct procedures. Theres a couple youtube vids of a news station marking their oil filters and discovering them untouched after an oil change. Then they call the owner/manager out on camera, its pretty funny.
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Old 06-30-2009, 12:44 PM   #12
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Yea, I got the right oil filter, and the right quantity of oil (maybe a LITTLE high). I think the fuckers added five quarts THEN drained five quarts, cause the oil isn't too clean .
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Old 06-30-2009, 12:47 PM   #13
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When do you want me to come to cali... kthx.


lemme know so i can take the weekend off.
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Old 06-30-2009, 12:55 PM   #14
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Quote:
Originally Posted by NetChemica View Post
So I pull in to get an oil change on my Explorer. Their ad says that they offer full chassis lube, and seeing as all my tools were at home, I figured I may as well just have someone else do it for a change.

So I see one of the guys underneath my car looking for anything else that could fix for me, so I went up and asked him: "Hey, I replaced the ball joints on this car a while back, could you make sure to lube them up for me?" He goes "yea, I'm looking for those right now", he then proceeds to look underneath the oil pan. He scans around the front suspension, but concentrates on the engine.

Then I over hear the manager talk about another customers car. "what's wrong, you can't find the a/c leak?", the tech goes "nawh, I can't find the COMPRESSOR!!".

I chuckle and continue reading my time magazine. I look at the guy who's working on my car and he's shitbagging with another tech. He goes "this guy wanted me to lube up the ball bearings or something like that". The other guy replies "I think he's confused, that explorer don't have a turbo".

So the guy is finished. At this point I asked to see underneath my car cause I have a weird click from my rear end and I think it could be a u-joint. As I'm looking underneath, I notice there is MUD on my oil filter (keep in mind, my oil change is COMPLETE). I ask the tech if I get a new oil filter with my change and he goes "yea, you got one". So I show him the mud on my old one.

The guy goes to another tech and bitches him out for something (no hablo espanol). Then he comes back he'll take car of it. So the manager rings me out, and I ask her "so they changed the filter right?" "yea, the tech just forgot to drop it" "drop it?" "yea, it's a term we use in the auto industry, it means to drain the oil"

I'm never stepping a foot in that place again.
idk why u would expect anything differently out of a Jiffy Lube. They did everything they would normally do.



Id be careful with any place. I know of a friend who brought his own oil and filter (mobil 1) to a shop his family has been going to their whole life, when we looked under the car we noticed a PREMIUM GUARD filter... i couldn't believe my eyes. God only knows what oil is in the car. Do your own shit.
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Old 06-30-2009, 11:26 PM   #15
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Quote:
Originally Posted by transmaxed View Post
idk why u would expect anything differently out of a Jiffy Lube. They did everything they would normally do.



Id be careful with any place. I know of a friend who brought his own oil and filter (mobil 1) to a shop his family has been going to their whole life, when we looked under the car we noticed a PREMIUM GUARD filter... i couldn't believe my eyes. God only knows what oil is in the car. Do your own shit.
That's like going to burger king and bringing your own meat. Use the oil they provide or do it your self. PPL get pissed at me all day long they bring there own oil and expect us to do an oil change for 10 bucks. We only give you $5 for your oil and $3 for your filter.

I don't blame you for being pissed tho, you asked for something and they ripped you off.

I would have found a place that has Mobil 1 products and had it done there.

Not like we don't use a quality oil (pennzoil, and purolater filters).

As to the OP I would find another quick lube that's for sure. Luckily we don't hire idiots at our jiffy lube, and everyone speaks english.
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Old 07-01-2009, 01:18 AM   #16
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good.
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Old 07-01-2009, 07:40 AM   #17
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DROP IT LIKE ITS HOT!
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Old 07-01-2009, 08:06 AM   #18
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Jiffy Lube in Aurora forgot to re attach my air box one time, then the next time they left a screw driver in the engine bay. Have never went back.
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Old 07-01-2009, 02:53 PM   #19
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Quote:
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I will change my own, k thx.
x2
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Old 07-02-2009, 09:54 AM   #20
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Call a newspaper and/or lawyer.

Maybe they will get in trouble like Midas did:
http://www.walletpop.com/blog/2009/0...nd-switch-s%2F
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Old 07-02-2009, 11:38 AM   #21
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I worked at a few different lube shops in my teens and most the techs were usually stoned and or drunk( including me) we had guys forget to put filters on, forget to add oil all types of dumb shit. if i ever get my oil changed at a lube shop I pay close attention.
i know a few guys that wanted new motors so they went and had there oil changed at a shop and got home and put another seal on the filter and drove the car till it seized. the shops paid out on both said the tech forgot to make sure the seal on the old filter came off.
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Old 07-02-2009, 11:45 AM   #22
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