Dealership is doing some shady stuff

[blakbearddelite]

I bought the G8 10 days ago from the Pontiac dealership in St Charles. Since the second day I owned the car I've been trying to get a hold of my salesman. There are a few things that needed to be fixed. He hadn't returned 3 messages I left for him, so I decided to call the customer service manager. She said she can fix all my issues for free if I give her my 14-day survey. She said she gets a bonus for surveys she turns in and she'd use the bonus money to fix my issues. What a crock of shit! She's just afraid that I'm going to send a negative survey to corporate and she thinks I'm an idiot of sorts.
So I think I'm just going to say that I didn't get the survey yet. I'll have them do the work and then turn the survey in to corporate on my own. Has anyone ever heard of the dealerships doing this? What's the point of having a customer turn in an evaluation to (of all people!) the local customer service manager? What's to stop her from not turning it into corporate or editing it? Isn't that the rat guarding the cheese? What should I do? Blow the whistle on this shady behavior?

Click to read more...

 

[Yaj Yak]

lol thats skkkketttchy.

go to gm.

 

[Angus]

and btw, since you bought that g8 there, they have 2 more stryker blue ones sitting out on the lot now... just something i noticed...

 

[dmc6996]

hi, let me give you my bonus money so you take this survey. i dont mind. it's only money. she's full of shit, and you need to call her out on it.

 

[PANDA]

whats wrong with the car?

 

[Smokinhot]

just go to the dealership or write GM a letter. My bro did on his Regency truck for stuff that was covered under warranty but they didn't want to do. Let's just say the went to town on it. Now isn't the time to get bad rep w/GM the way it is

 

[DanJ]

The one on 64? They are a bunch of shady fucks over there.

 

[blakbearddelite]

The one on 64? They are a bunch of shady fucks over there.

Yeah, that's the one.

 

[blakbearddelite]

whats wrong with the car?

The spare key they gave me doesn't work, so it may need to be programmed. But I compared the two keys, and they're cut completely different. I'm missing one of the lug nut covers. There is a scratch on the front bumper the salesman said they would fix. Some of the weatherstripping is torn on the front passenger side window. Nothing really major, but the fact that the salesman's customer service absolutely sucks.
I think I'll just have them do the work, and tell them I'll drop off the survey when I get it. Then when I get it, I'll call corporate and tell them about my experience.

 

[blakbearddelite]

After this, I will bring all warranty work to the local Pontiac dealer. I don't trust those effin skeezy bastards at St Charles.

 

[Spicy McHaggiz]

Write a letter to GM about this. The dealerships get rated by GM by the survey's they have sent in.

 

[UWISHU1]

wait when did you get a G8??

 

[blakbearddelite]

wait when did you get a G8??

On May 4. And I just sold the Grand Marquis to someone on the boards today.

 

[The Broken Regal]

GM dealerships being sketchy??? Well slap me silly waldo, no way

 

[MaChiBLue]

That's how my Chevy dealer was. Always acting shady when it came to doing repairs.They only provided service after I threatened to call GM. Even then they were reluctant to do the work. Nonetheless, they are now closed.

 

[The Beast]

Call and speak to the General Mgr and he should take care of your problems. Remember don't get loud just be polite and you will get what you want. That is a little shady of them to give you wrong cut key and want a survey before they repair your g8. I'm a sales mgr at a Ford dealership and I don't treat people that way.

 

[asainchris]

After this, I will bring all warranty work to the local Pontiac dealer. I don't trust those effin skeezy bastards at St Charles.

They told me i needed new pushrods for the Goat. Turns out i had cloged cats....

 

[asainchris]

Oh and Wessel works there now.

 

[Eagle]

Marky, you need to bust some balls over @ that dealer dude. They shouldn't be pulling shit like that on you....

Insanity.

 

[Poopshinanigans]

Do you know the Owners name? Call and ask for him. Primalzer did that and he got shit done right quick.

 

[Angus]

just run in there and yell "I'm an accountant, God damn it!"

that might be the trick...

 

[Oreif]

There are only two good Pontiac dealerships near Schaumburg for sales and service.
Woody Pontiac in Elgin on Irving Park Road and Sullivan Pontiac in Arlington Heights on Dundee road.

Napleton in Schaumburg are idiots and their service department is horrible.

 

[Bru]

Here's the Pontiac customer service help line:

Pontiac Customer Assistance Centers are open Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST, and closed on Sunday. Your vehicle concerns are important to us. Please feel free to contact us with any questions or feedback. To better address your comments and concerns, please choose from the phone numbers below.

* Your name, address, and home and daytime telephone numbers
* Your Vehicle Identification Number (VIN), which can be found on your registration
* Dealership name and location
* Vehicle delivery date and current mileage
* Nature of your concern

* Customer Assistance Center:
* Inside the U.S.: 1-800-762-2737
* Inside Canada: 1-800-263-3777

 

[bluzohh6]

Dude I know the owner of that dealership and he has the worst reputation in the entire industry. He is literally the biggest piece of shit on earth. Its the same guy that owns schaumburg subaru. Rick weisburg. Total mother fucker. Now ask me how I really feel.

 

[syP]

how do you really feel?