2 weeks ago I brought my Audi to delta sonic to get the car washed.. The person who guides you on the rollers misaligned me (slightly) and the car hit the side railing (LEFT FRONT) .. I mean REALLY HIT it. the whole car tilted side to side, like a boat about to capsize, and it didnt sound like rubber hitting the rail... it was clear as day.. the rim hit the railing.
Went through the wash, drove one parking lot over, got out and sure as shit.. clean crisp scrape on my wheel. I immediately drove back and talked to the manager on duty. He looked at the wheel and made me fill out a damage claim form.. they dont handle it in house it has to be sent to corporate.
Now, keep in mind, I was a service advisor for 7 years.... you can tell when damage is fresh and when it isnt.... ESPECIALLY on wheels.
The scrape was BRIGHT shiny silver... for anyone that knows, when its new it looks like that... when its old, the shiny part turns dull/brown/black depending on the situation.
Fast forward to today. I get a notice in the mail from Delta Sonic basically stating that the only way a wheel can get scratched is if the railing is bent. They said the manager assured that it was not bent so it is physically impossible for a wheel to be damaged. They sent me two coupons for interior detailing....
What would you do? I know for a fact 100% that my wheel was damaged there... THEY HAVE THE BURDEN OF PROOF to show me it was damaged prior... that is why they have cameras everywhere.
Went through the wash, drove one parking lot over, got out and sure as shit.. clean crisp scrape on my wheel. I immediately drove back and talked to the manager on duty. He looked at the wheel and made me fill out a damage claim form.. they dont handle it in house it has to be sent to corporate.
Now, keep in mind, I was a service advisor for 7 years.... you can tell when damage is fresh and when it isnt.... ESPECIALLY on wheels.
The scrape was BRIGHT shiny silver... for anyone that knows, when its new it looks like that... when its old, the shiny part turns dull/brown/black depending on the situation.
Fast forward to today. I get a notice in the mail from Delta Sonic basically stating that the only way a wheel can get scratched is if the railing is bent. They said the manager assured that it was not bent so it is physically impossible for a wheel to be damaged. They sent me two coupons for interior detailing....
What would you do? I know for a fact 100% that my wheel was damaged there... THEY HAVE THE BURDEN OF PROOF to show me it was damaged prior... that is why they have cameras everywhere.