WARNING: This gets a little long so close this up now if you don't like reading and move along!
So I have a fun story of buyers remorse and an attempt to mess with me.
I sold a driver side NA miata power window motor and regulator combo for buy it now. So this lady in Hawai'i (island of Kauai) does a buy-it-now and pays immediately. At the time I happened to be home and had it packaged up ready to ship so within 30 minutes I had it in the post office hands on the way to the buyer (I pride myself with quick shipping although I must admit normally it takes a few hours or a day for me to ship but this was lucky timing)
Anyway, I get home and receive this message to 'cancel the order' because she doesn't want it. I immediately responded (though ebay messaging service where she contacted me so it was all documented) stating how it is already in the post office hands (she got the tracking # before sending me the cancel order request btw) and at the same time I pointed out my 'sale is final' with no returns policy. She sends me email at this point telling me what a horrible seller I am and how I have the worst customer service. At this point I contact Ebay to document what transpired and was told to not respond in email but only through ebay messaging so I ignored her nasty email (there was no reason to respond anyway at this point)
Fast forward to 5 days after she received it via Priority Mail. She claims her mechanic says it is broken and she is furious and returning it since its garbage and demands 100% refund.
I get it back with a broken tab because of her piss poor repacking job but proceed to re-test and guess what, it works exactly as expected! It wasn't broken! I take video to prove it works and shared it via the ebay claim she opened about a week after I got it back.
As it turns out, she didn't follow proper ebay policy on the return (she returned it before opening an ebay claim and didn't get proper authorization to do this).
Ultimately I got the claim in my favor and the $10 paypal chargeback fee was reversed because she initially tried to open a claim with just paypal and not ebay (thanks to paypal not being owned by ebay, this was something she was actually able to do whereas in the past, paypal wouldn't allow a claim directly on ebay sales)
Interestingly enough, she never bothered to send me shipping fees again to send it back to her (I actually waited 3 months to get shipping costs to send it back to her again). So I contacted ebay again and they told me at this point I could do as I pleased since she clearly didn't want it so I repaired the broken tab so it would be 100% functional again, took photos of the repair and clearly disclosed the broken tab guide and how it was functional again with the repair and relisted it for a lower amount and sold it to a guy in Colorado who left me positive feedback.
I was worried at 1st that I'd get back her broken one or that she figured out how destroy mine and claim it was broken but in the end I highly doubt any mechanic was ever involved and this was just a case of buyers remorse in the Nth degree and it ultimately worked in my favor!
Also, my false negative feedback from her was removed as well so I still have 100% positive seller feedback!
So I have a fun story of buyers remorse and an attempt to mess with me.
I sold a driver side NA miata power window motor and regulator combo for buy it now. So this lady in Hawai'i (island of Kauai) does a buy-it-now and pays immediately. At the time I happened to be home and had it packaged up ready to ship so within 30 minutes I had it in the post office hands on the way to the buyer (I pride myself with quick shipping although I must admit normally it takes a few hours or a day for me to ship but this was lucky timing)
Anyway, I get home and receive this message to 'cancel the order' because she doesn't want it. I immediately responded (though ebay messaging service where she contacted me so it was all documented) stating how it is already in the post office hands (she got the tracking # before sending me the cancel order request btw) and at the same time I pointed out my 'sale is final' with no returns policy. She sends me email at this point telling me what a horrible seller I am and how I have the worst customer service. At this point I contact Ebay to document what transpired and was told to not respond in email but only through ebay messaging so I ignored her nasty email (there was no reason to respond anyway at this point)
Fast forward to 5 days after she received it via Priority Mail. She claims her mechanic says it is broken and she is furious and returning it since its garbage and demands 100% refund.
I get it back with a broken tab because of her piss poor repacking job but proceed to re-test and guess what, it works exactly as expected! It wasn't broken! I take video to prove it works and shared it via the ebay claim she opened about a week after I got it back.
As it turns out, she didn't follow proper ebay policy on the return (she returned it before opening an ebay claim and didn't get proper authorization to do this).
Ultimately I got the claim in my favor and the $10 paypal chargeback fee was reversed because she initially tried to open a claim with just paypal and not ebay (thanks to paypal not being owned by ebay, this was something she was actually able to do whereas in the past, paypal wouldn't allow a claim directly on ebay sales)
Interestingly enough, she never bothered to send me shipping fees again to send it back to her (I actually waited 3 months to get shipping costs to send it back to her again). So I contacted ebay again and they told me at this point I could do as I pleased since she clearly didn't want it so I repaired the broken tab so it would be 100% functional again, took photos of the repair and clearly disclosed the broken tab guide and how it was functional again with the repair and relisted it for a lower amount and sold it to a guy in Colorado who left me positive feedback.
I was worried at 1st that I'd get back her broken one or that she figured out how destroy mine and claim it was broken but in the end I highly doubt any mechanic was ever involved and this was just a case of buyers remorse in the Nth degree and it ultimately worked in my favor!
Also, my false negative feedback from her was removed as well so I still have 100% positive seller feedback!