Alternative title: I'm putting all my Tesla stuff in one thread that you can easily ignore rather than spreading it out all over the forum.
I'll occasionally update this with Tesla oddities and other cool stuff you probably already know but that I can over-complicate and re-explain to you in 17 paragraphs.
Today you get a two for one. Enjoy, or don't. I don't care (yes I do).
Service
I don't know how many here had the original iPhone but when it first came out you could take it back to Apple with basically any problem and they'd swap it out for you no questions asked. Burnt pixel on the display? Swap it out. Display slightly off hue? Swap it out. You could go in there and tell them you thought the phone had a bad attitude and they'd proceed to reprimand it in front of you before swapping it out for a new phone.
And that was a good plan of attack because it was paramount to the phone's success that everyone that had an iPhone loved their iPhone. And that's basically where Tesla is with the S. Yesterday I hopped over to their service center and experienced this first hand. The drive unit (motor) on my car makes a quiet whining noise at speed that the other car didn't. I was right next to the service center and asked them if I could make an appointment. Instead they just pulled a tech off a job and sent him out with me. Cool.
As we're driving he tells me the noise I'm hearing is acceptable and then he goes on to tell me that if it bothers me they'll swap out the drive unit. That's akin to going into BMW, telling them my M5 doesn't feel as fast as my neighbors and them being like "hey no problem. We'll replace the engine for you". I mean it was so cavalier the way he said it like there was no problem with the noise but if I didn't want to hear it any more they'll take care of it.
So then I'm asking him about some of the bits on the car like the door handles. The handles on the S are motorized. When you approach the car they slide out and you pull them like a traditional handle. Only they're not mechanically engaging anything. They're just telling the actuator to disengage the door latch. On the early cars these handles didn't give at all. On the later cars they had about a 1/4 inch of give when you pulled them so it felt like you were actually pulling a door handle. He explained this to me and told me that if I didn't like the handles I had they'd swap them out for the new ones. WTF.
Obviously as the cars gain popularity this kind of service is going to disappear but for now it's nice.
I'll occasionally update this with Tesla oddities and other cool stuff you probably already know but that I can over-complicate and re-explain to you in 17 paragraphs.
Today you get a two for one. Enjoy, or don't. I don't care (yes I do).
Service
I don't know how many here had the original iPhone but when it first came out you could take it back to Apple with basically any problem and they'd swap it out for you no questions asked. Burnt pixel on the display? Swap it out. Display slightly off hue? Swap it out. You could go in there and tell them you thought the phone had a bad attitude and they'd proceed to reprimand it in front of you before swapping it out for a new phone.
And that was a good plan of attack because it was paramount to the phone's success that everyone that had an iPhone loved their iPhone. And that's basically where Tesla is with the S. Yesterday I hopped over to their service center and experienced this first hand. The drive unit (motor) on my car makes a quiet whining noise at speed that the other car didn't. I was right next to the service center and asked them if I could make an appointment. Instead they just pulled a tech off a job and sent him out with me. Cool.
As we're driving he tells me the noise I'm hearing is acceptable and then he goes on to tell me that if it bothers me they'll swap out the drive unit. That's akin to going into BMW, telling them my M5 doesn't feel as fast as my neighbors and them being like "hey no problem. We'll replace the engine for you". I mean it was so cavalier the way he said it like there was no problem with the noise but if I didn't want to hear it any more they'll take care of it.
So then I'm asking him about some of the bits on the car like the door handles. The handles on the S are motorized. When you approach the car they slide out and you pull them like a traditional handle. Only they're not mechanically engaging anything. They're just telling the actuator to disengage the door latch. On the early cars these handles didn't give at all. On the later cars they had about a 1/4 inch of give when you pulled them so it felt like you were actually pulling a door handle. He explained this to me and told me that if I didn't like the handles I had they'd swap them out for the new ones. WTF.
Obviously as the cars gain popularity this kind of service is going to disappear but for now it's nice.