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Old 06-04-2015, 08:24 AM   #176
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Mr ultimate businessman customer service extroardinair alarm installer answers phones before they even ring emails responded to in two minutes or less all while smiling and giving complimentary reach arounds: get off your high horse. one man operation, he has to get work done beside fielding 15 tire kicker phone calls for every one paying customer.
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Old 06-04-2015, 08:25 AM   #177
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@OffshoreDrilling wins.
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Old 06-04-2015, 08:25 AM   #178
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Mr ultimate businessman customer service extroardinair alarm installer answers phones before they even ring emails responded to in two minutes or less all while smiling and giving commentary reach arounds: get off your high horse. one man operation, he has to get work done beside fielding 15 tire kicker phone calls for every one paying customer.


i hate customer mentalities like that.

it's fucking window tint, not a heart transplant, give him a second.
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Old 06-04-2015, 08:27 AM   #179
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Yep. same here. I know small businesses cant do everything perfect. If it takes me a week to finally get through, I'll live. I care more about the customer service after the fact.

it could always be Comcast
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Old 06-04-2015, 08:35 AM   #180
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Mr ultimate businessman customer service extroardinair alarm installer answers phones before they even ring emails responded to in two minutes or less all while smiling and giving complimentary reach arounds: get off your high horse. one man operation, he has to get work done beside fielding 15 tire kicker phone calls for every one paying customer.
Nicely worded man.

Not to crap on that poster that won't use Greg, but, damn, give him a chance.

I was about to give up after calling him a few times the first week without a response. However, I patiently waited and eventually got a hold of him.

I'm super happy with the service and the outcome of the tints.
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Old 06-04-2015, 08:47 AM   #181
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Everyone's on point on this thread.

I am a manager for an software application support desk, and even we miss a call every now and then. When the shit hits the fan and my 7 analysts are getting 150+ calls you'd better believe we aren't going to be able to call each and every one back, shit happens.

Gregg has done 3 cars for me now, and stands strong behind his work, which is more than I can say for a LOT of vendors.
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Old 06-04-2015, 09:24 AM   #182
 
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i hate customer mentalities like that.

it's fucking window tint, not a heart transplant, give him a second.
I hate businesses that are run like that. Landscaping companies by me do this all the time and it drives me nuts. If you have people trying to get ahold of you, hire someone to answer your phones, even part time. You don't need to hire a $100K MBA to answer phones. You are literally turning away business by not contacting customers who want to take advantage of your services.

You are right, window tinting is not a heart transplant. There's only a limited subset of skilled Doctors that I'd want working on my heart. There's literally dozens of tint shops in this area that do high end work, have name brand films, stand behind their product and pick up phones. I work for a Fortune 100 company and the sales rep outside my office would get chewed out by our SVP of Sales if he found out that we were turning away business by not responding to customers.

My point - You shouldn't have to hound someone as a paying customer for them to do work, especially in a field where there's a ton of options.
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Old 06-04-2015, 09:25 AM   #183
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kay.
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Old 06-04-2015, 09:26 AM   #184
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fortune 100 company = one man band tinting operation

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Old 06-04-2015, 09:28 AM   #185
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I hate businesses that are run like that. Landscaping companies by me do this all the time and it drives me nuts. If you have people trying to get ahold of you, hire someone to answer your phones, even part time. You don't need to hire a $100K MBA to answer phones. You are literally turning away business by not contacting customers who want to take advantage of your services.

You are right, window tinting is not a heart transplant. There's only a limited subset of skilled Doctors that I'd want working on my heart. There's literally dozens of tint shops in this area that do high end work, have name brand films, stand behind their product and pick up phones. I work for a Fortune 100 company and the sales rep outside my office would get chewed out by our SVP of Sales if he found out that we were turning away business by not responding to customers.

My point - You shouldn't have to hound someone as a paying customer for them to do work, especially in a field where there's a ton of options.

they probably do this to you because you come off like a jackwagon in that phone call.
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Old 06-04-2015, 09:36 AM   #186
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fortune 100 company = one man band tinting operation

He haz many COLOURS to choose from.
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Old 06-04-2015, 09:37 AM   #187
 
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they probably do this to you because you come off like a jackwagon in that phone call.

Being polite and asking for a price for mulch is a jackwagon? You'd be the first person to bitch about a poor customer experience.
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Old 06-04-2015, 09:37 AM   #188
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He haz many COLOURS to choose from.
don't make me come over there.
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Old 06-04-2015, 09:40 AM   #189
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Being polite and asking for a price for mulch is a jackwagon? You'd be the first person to bitch about a poor customer experience.
fuck no i wouldn't


you sound like a jackwagon in the majority of your rants. i can only assume how you come off on the phone.

herpa derpa i am marketing extravagant emperror of best fortune 17 company in entire galaxay hemisphere of marketing amazingness!

what price say you for mulch phone answerer sourcerer! you best reply within the next threeve minutes otherwise i shall bash your mulching efforts on yelp, google and with the BBB!!!!11!!!!1!!
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Old 06-04-2015, 09:40 AM   #190
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not to mention, a non-returned phone call is hardly a "poor customer experience"
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Old 06-04-2015, 09:51 AM   #191
 
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not to mention, a non-returned phone call is hardly a "poor customer experience"
Well it obviously is.....See above post for someone with cash wanting to get a service done.

Following up on leads is business 101. You are in marketing too, did you fall asleep during lead generation discussions in school? Hell, most good companies do lead nurturing as well, even small businesses.

Not sure why you have to jump on a guy for posting an experience.
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Old 06-04-2015, 09:53 AM   #192
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Jason05 - What company do you work for out of curiosity?
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Old 06-04-2015, 09:53 AM   #193
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im only in marketing on tuesdays.

today im in the trolling department.
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Old 06-04-2015, 09:55 AM   #194
 
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No, landscaping companies suck balls at answering phones, doesn't mean I won't try calling them again.

People are busy, companies are busy, stop acting like you're the only person trying to get business from a company. Not answering phones does not make you a bad business, it makes you as a consumer impatient. An exception would be if a company DOES have someone exclusively answer phones, and they repeatedly do not answer and has many negative reviews for that reason. 2-3 complaints of not answering phones for someone that has gotten outstanding reviews of his work would not steer me away. Especially to help a local guy and get quality work out of it.
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Old 06-04-2015, 09:57 AM   #195
 
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Maybe he likes his business just the way it is and doesn't care if nitpickers go elsewhere?
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Old 06-04-2015, 09:58 AM   #196
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Maybe he likes his business just the way it is and doesn't care if nitpickers go elsewhere?
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Old 06-04-2015, 10:07 AM   #197
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don't make me come over there.
Do you even tall, BRO?
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Old 06-04-2015, 10:13 AM   #198
 
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Mr ultimate businessman customer service extroardinair alarm installer answers phones before they even ring emails responded to in two minutes or less all while smiling and giving complimentary reach arounds: get off your high horse. one man operation, he has to get work done beside fielding 15 tire kicker phone calls for every one paying customer.
I am not on a high horse. I do not feel i am being obnoxious by wanting a return phone call in regards to your service after leaving two messages. Not calling someone back is the definition of poor service and someone i don't want to deal with. I'm not saying the guy is a bad guy or anything about his product as im sure he does nice tints if you all use him, things just it didn't work out for me.

Im not going to beg someone or chase him down to give him my money....hes not the only ballgame in town. As an alarm extraordinaire tug job artist i run across poor service all the time and firms that don't call their customers back.....they end up losing the account to me.
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Old 06-04-2015, 10:14 AM   #199
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tug job artist just got me going.
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Old 06-04-2015, 10:24 AM   #200
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I threw my name in for a tint day and after that didn't come through and after hearing about people having trouble getting a hold of Greg, I'll admit, I never tried to call. He is a drive for me so I decided to just go somewhere around here that gives me a shorter drive, easier warranty repair, and someone that answers the phone.

So no I didn't have a poor customer experience but someone else's poor experience scared me away this time as there are plenty of other choices. I wish this was the case with wheel refinishing companies, they all suck, but that is a rant for another day.
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