I ordered some wheels about 2 weeks ago from them. I hung up on them the first time I called cause the guy on the phone seemed pretty much brain dead and didn't exactly act like he was interested in helping or selling a set if wheels!
After shopping around and seeing what's out there and available, I kept going back to CCW because I liked the look and the fitment I saw on other cars like mine.
I called them again and got someone who really knew his shit and helped me out with the order. I was happy!
I sent them a check (saved $100) and was told they were waiting on forgings for the front wheels, the rears were in stock and ready to be cut. I asked him while I was on the phone ordering if they would be shipped out to me in time for an event I wanted to go to on April 2 and be said it shouldn't be a problem.
I called Tuesday of this week to check on the status and was told to call back Thursday. The forgings had arrived and they would know more Thursday. I reminded him of the event I wanted to try to attend with my new wheels.
I called Thursday morning and was told he had no idea what the status of my wheels was and I should call back that night.
I called back that night and they told me their lathe was backed up and he didn't know when my wheels would be shipped. He then said, oh yeah, you had an event or something you wanted these for. I'll see what we can do for ya.
No word from them Friday, I assume I am SOL for having them Wednesday if they aren't even cut yet.
I've gotta say, their customer service is lacking quite a bit. I can't believe they operate like this when their clientele pays $700+ per wheel!
I'm not worried they won't shop them, just that they could be a little more upfront about not meeting the deadline and simply apologize. I'll get over it.....from a customer service standpoint I would rather just know that I shouldn't expect them any time real soon.
Anybody else have dealings like this with them?
After shopping around and seeing what's out there and available, I kept going back to CCW because I liked the look and the fitment I saw on other cars like mine.
I called them again and got someone who really knew his shit and helped me out with the order. I was happy!
I sent them a check (saved $100) and was told they were waiting on forgings for the front wheels, the rears were in stock and ready to be cut. I asked him while I was on the phone ordering if they would be shipped out to me in time for an event I wanted to go to on April 2 and be said it shouldn't be a problem.
I called Tuesday of this week to check on the status and was told to call back Thursday. The forgings had arrived and they would know more Thursday. I reminded him of the event I wanted to try to attend with my new wheels.
I called Thursday morning and was told he had no idea what the status of my wheels was and I should call back that night.
I called back that night and they told me their lathe was backed up and he didn't know when my wheels would be shipped. He then said, oh yeah, you had an event or something you wanted these for. I'll see what we can do for ya.
No word from them Friday, I assume I am SOL for having them Wednesday if they aren't even cut yet.
I've gotta say, their customer service is lacking quite a bit. I can't believe they operate like this when their clientele pays $700+ per wheel!
I'm not worried they won't shop them, just that they could be a little more upfront about not meeting the deadline and simply apologize. I'll get over it.....from a customer service standpoint I would rather just know that I shouldn't expect them any time real soon.
Anybody else have dealings like this with them?
