I felt that I had to share this since it seems to be a pattern developing with the increased frequency of calls I'm getting from friends and family.
I’d strongly recommend telling your non-car saavy friends and family to avoid NTB.
I have had friends of mine on multiple occasions in the past few months get told they needed fairly serious services that the cars did not actually need, and I never used to hear about it this frequently.
Two specifically stand out as I had my hands on the car after the 'quote':
I did new spark plugs, wires, cap and rotor on my friends accord. He went to NTB a month later, they told him he needed a full tune-up to the tune of $460 and that his spark plugs were bad… Turns out he had a CEL for O2 sensors (replaced them both, car ran perfectly even with the CEL).
This same friend of mine was told he had a crack in one of his rear brakes earlier in the week during an oil change, and that he needed $500 in brake repair for front and rear brakes. I pulled all the wheels off the car, and everything was immaculate, and all pads had 60% of life or more left on them. Some paint was flaking off the rear drums, probably because this was the cars first Chicago winter.
I understand people want to up-sell, and they are commission based, but this is getting out of hand with them trying to take advantage of people with an alarming frequency from different locations/branches and now with scare tactics!
The kicker here that really annoys me (again, I know buisnesses want to make money), is that he car had a CEL again (which they didn't offer any services, diagnostic or otherwise for), AND he needs new rear tires (camberworn), which they didn't make mention of...
Had they given him a quote for a Diagnostic on the CEL, and 2 rear tires, I would have told him to they were on-par. Instead they are going after things that don't actually NEED any service both times.
I used to recommend NTB to friends and family because many of my friends used to work there, and be honest/reputable.
I’d strongly recommend telling your non-car saavy friends and family to avoid NTB.
I have had friends of mine on multiple occasions in the past few months get told they needed fairly serious services that the cars did not actually need, and I never used to hear about it this frequently.
Two specifically stand out as I had my hands on the car after the 'quote':
I did new spark plugs, wires, cap and rotor on my friends accord. He went to NTB a month later, they told him he needed a full tune-up to the tune of $460 and that his spark plugs were bad… Turns out he had a CEL for O2 sensors (replaced them both, car ran perfectly even with the CEL).
This same friend of mine was told he had a crack in one of his rear brakes earlier in the week during an oil change, and that he needed $500 in brake repair for front and rear brakes. I pulled all the wheels off the car, and everything was immaculate, and all pads had 60% of life or more left on them. Some paint was flaking off the rear drums, probably because this was the cars first Chicago winter.
I understand people want to up-sell, and they are commission based, but this is getting out of hand with them trying to take advantage of people with an alarming frequency from different locations/branches and now with scare tactics!
The kicker here that really annoys me (again, I know buisnesses want to make money), is that he car had a CEL again (which they didn't offer any services, diagnostic or otherwise for), AND he needs new rear tires (camberworn), which they didn't make mention of...
Had they given him a quote for a Diagnostic on the CEL, and 2 rear tires, I would have told him to they were on-par. Instead they are going after things that don't actually NEED any service both times.
I used to recommend NTB to friends and family because many of my friends used to work there, and be honest/reputable.
R this,
