Zoomer has always responded to my emails and questions. His responses are short, but they are to the point. I can only imagine how many emails he gets daily.
As for customer service - I think he tries very hard to provide great service. If this is not the case, then he is certainly working on it. Take for example my trip to ZZP a few weeks back. He wasnt at his shop because he was working on a Monte (turbo'ing it
). His crew drove me to his garage so I can meet him. Now realize, that I'm a nobody. I'm just a small time customer. Regardless, Zoomer dropped what he was working on and stepped outside to chat about my car and shoot the breeze. It seemed like he was pressed for time that day and on a busy schedule. Even so, he worked on his customer relations with someone that is a nobody.
Overall, I got a good impression on Zoomer and his shop. His crew seems to have great respect for him as well judging by the way they communicate with him. This tells me that he leads them well and has earned there respect.
That's my take on ZZP.
But don't get me wrong on which camp I belong - I'll always be a loyal C-Ya Racing customer. (trying to get J/O's goat. LOL!!!)
J.E.T.