Below is a copy and paste of a complain I sent to the General and Sales managers at McGrath Acura, based on our experience last night.
I'd like to make a complaint about your scum bag sales management that was on duty last night. But first I'd like to list all of the cars that my family has purchased from your dealership the the past 7 years.
2009 - 2010 RDX
2011 - 2011 MDX
2013 - 2014 MDX
All three of these cars, two of which we still have were up until now serviced exclusively at McGrath Acura.
So last night we came in after speaking with Anthony over the phone about selling our '14 MDX. The intention was to possibly just sell the car and not necessarily buy anything. Anthony was not there but Rashad (I'm possibly spelling that wrong) was and knew we were coming. After a nothing but pleasant experience with Rashad, some sales management types got involved. This was where it all went down hill. After trying to make it clear we were absolutely not buying a car "right now" they didn't seem to want to take no for an answer. A heavy set red headed guy with glasses came over to the desk and asked a few questions then said he'd be right back "he went to see what he can do". At that point I gave my wife the key to our car and told her we're leaving but I'm at least going to give them the courtesy of a good bye. I figured you guys have our contact info, if we can work out a trade and sale over the next couple days then great! This was when it became clear that these guys just won't take no for an answer. Another red headed guy, thinner with glasses sitting behind the counter started asking questions that I could tell were just to get me to stay. I told him listen, we're leaving, you have our number, call us. I then started to walk away and heard him saying several things like, "It's fucking customers like you that....."
I work with truck drivers all day and I'm very hard to offend and I can actually care less what the guy said.
But then it got really weird after that. As we were set to pull out and make a left on the Waukegan Rd. a blue TLX A-Spec with dealer plates sped up behind us. We both turned left at the same time and all the way to Dempster he aggressively tried to get around us. To me it was sort of comical but my wife was terrified. After we made the right on Dempster I was in the middle lane and the the blue TLX passed us on the right and the thinner red headed guy with glasses was the guy driving, he flashed us a dirty look. The whole thing seemed to me absolutely ridiculous and seriously unprofessional.
Based on your Yelp reviews (which I will add to) this seems be the SOP with you guys. So something tells me this complaint is meaningless.
That said you'd seen the last of us.
I'd like to make a complaint about your scum bag sales management that was on duty last night. But first I'd like to list all of the cars that my family has purchased from your dealership the the past 7 years.
2009 - 2010 RDX
2011 - 2011 MDX
2013 - 2014 MDX
All three of these cars, two of which we still have were up until now serviced exclusively at McGrath Acura.
So last night we came in after speaking with Anthony over the phone about selling our '14 MDX. The intention was to possibly just sell the car and not necessarily buy anything. Anthony was not there but Rashad (I'm possibly spelling that wrong) was and knew we were coming. After a nothing but pleasant experience with Rashad, some sales management types got involved. This was where it all went down hill. After trying to make it clear we were absolutely not buying a car "right now" they didn't seem to want to take no for an answer. A heavy set red headed guy with glasses came over to the desk and asked a few questions then said he'd be right back "he went to see what he can do". At that point I gave my wife the key to our car and told her we're leaving but I'm at least going to give them the courtesy of a good bye. I figured you guys have our contact info, if we can work out a trade and sale over the next couple days then great! This was when it became clear that these guys just won't take no for an answer. Another red headed guy, thinner with glasses sitting behind the counter started asking questions that I could tell were just to get me to stay. I told him listen, we're leaving, you have our number, call us. I then started to walk away and heard him saying several things like, "It's fucking customers like you that....."
I work with truck drivers all day and I'm very hard to offend and I can actually care less what the guy said.
But then it got really weird after that. As we were set to pull out and make a left on the Waukegan Rd. a blue TLX A-Spec with dealer plates sped up behind us. We both turned left at the same time and all the way to Dempster he aggressively tried to get around us. To me it was sort of comical but my wife was terrified. After we made the right on Dempster I was in the middle lane and the the blue TLX passed us on the right and the thinner red headed guy with glasses was the guy driving, he flashed us a dirty look. The whole thing seemed to me absolutely ridiculous and seriously unprofessional.
Based on your Yelp reviews (which I will add to) this seems be the SOP with you guys. So something tells me this complaint is meaningless.
That said you'd seen the last of us.
this motherfucker didn't want to buy a car, time to get in the ol TLX
) a timing belt on her Accord years ago...problem is, her motor has a timing chain...
