Can I/ Should I tip my service writer?

[Mike K]

If so, how much? Should it be cash or are there rules against giving them cash?

I just picked up my car and I feel like an ass not giving him anything because he went above and beyond. I was thinking of going back, asking him to come outside to look at another problem and slipping him a $20.

What's protocol?

Click to read more...

 

[Mook]

[MENTION=22]syP[/MENTION]

 

[ChrisRac]

Anytime you feel someone has gone above and beyond, no matter their profession, a tip would be great. After all, they worked for it.

 

[rz79]

My buddy is service writer, I know for a fact a tip can go a lonnnnng way.. Anytime you return to the dealership you will be remembered

 

[greasy]

I was thinking of going back, asking him to come outside to look at another problem and slipping him a $20.

 

[Bob Kazamakis]

Same but different, our service writers get beer/alcohol, money and sometimes random bike shit.

 

[Spivitz]

Yes

 

[Stink Star]

Usually don't see money tips, but gift cards or food are not uncommon. And if you bring enough food for everybody then expect good service every time.

 

[Bub]

Same but different, our service writers get beer/alcohol, money and sometimes random bike shit.

I remember getting bottles of booze

 

[EmersonHart13]

Maybe this would fix my failfinity issues....

Or probably not

 

[FESTER665]

Got $600 in 3 hours, doesn't know if he should tip a $20 ?!?!

 

[RedBeard]

Slip him a $20 and let his boss know that you will continue to bring your car there because of the service he provides. Then maybe you'll get him more money on each check with a raise.

+1 on bringing in food for everyone to probably get even better service. Had several customers do that, best is donuts in the morning if you're one of the first ones in. Techs hate when they bust their ass just for the service writer to get a tip/booze/etc, at least I did cause my service writer & manager were dumb fucks.

 

[Turbocharged400sbc]

a written letter of compliment/satisfaction is one of the best things, far too often only the people that have bad experiences will rant and rave....every now and then its nice to have a positive rant

 

[snakebyte]

a written letter of compliment/satisfaction is one of the best things, far too often only the people that have bad experiences will rant and rave....every now and then its nice to have a positive rant

This can go a long way depending on management, I love seeing good written reviews about my staff and they are in fact rewarded for it in bonuses. Granted that won't be the same for all companies..

 

[slowchevy]

take him out back and suck his cock.

 

[Mike K]

Thanks for the input folks.

 

[Ear Rak]

Like stated, most give food/beer and a letter/card of recommendation is always a great thing.

Money is perfectly fine and accepted. Its just rarely given, at least from what I saw.

 

[greasy]

Maybe this would fix my failfinity issues....

Or probably not

You gotta grease the wheels sometimes.

 

[EmersonHart13]

You gotta grease the wheels sometimes.

Handies for everyone...

 

[SirMarco]

I hook up my writers at H-D a lot. They haven't done me wrong yet.

 

[Yaj Yak]

booze goes further than cash i feel.

 

[Turbocharged400sbc]

only if your throwing em upwind.....

 

[Turbocharged400sbc]

a written letter of compliment/satisfaction is one of the best things, far too often only the people that have bad experiences will rant and rave....every now and then its nice to have a positive rant

*hint* *hint*

 

[DEEZUZ]

I'm not a service writer but as a mechanic I have received a few thank yous via email to my boss. One of which was from another diesel shop owner who brought his truck to me to fix. My boss printed it and tossed it on the fridge for everyone to see. It was much more rewarding then a $20 bill slip could have ever been.

 

[syP]

tips are always nice..

food/giftcards/beer is always appreciated as well.