I purchased my Audi 3-21-17. It was a CERTIFIED PREOWNED Audi, meaning it has a 100,000 mile warranty from the initial in service date. This is the -only- reason I purchased the car.
I have paperwork showing it was CPO'ed. Also in the paperwork is a warranty page. There was a "TD1" code on the warranty paperwork showing that "ENGINE TUNING" was done (likely meaning an aftermarket flash). It was flashed Feb 6 2017
Quick google search shows that, yes, this means the engine was tuned, and its a red flag on all their warranty screens. Surprised, I called the dealer and spoke to one of the sales managers, he looked into it and called me back saying "oh it may have been tuned, but dont worry, your warranty is fully covered.. nothing to worry about"
He was stuttering as he said it.
I was a service advisor for 7 years.. 4 of those years at a cadillac dealership. This just had red flags all over it. I dont want to be up shits creek 2 years from now if my engine light turns on, if i blow the engine, or the transmissions acts up. I have seen it too many times at MY dealers where we tell customers to pound sand since it is modified.
I wanted to nip this in the bud... so I called Audi Corporate, aka Audi USA in michigan.
I talked to them and explained the situation. I purchased a car with a CPO warranty, and the warranty screen shows it was tuned at one point. The person on the phone excalated it to the regional area director for this region. She called me and said she has to call the selling dealer and find out whats what... whether we have to verify its tuned, or if i have to bring the car back in to get inspected... mind you.. THIS CAR PASSED CERTIFICATION FOR THE FULL 100k warranty... the tech passed it... the dealer signed off on it.. and audi USA approved it.
"you may ask.. dude ryan.. why did you even bring it up to Audi Corporate.. you signed your own death warrant"
yes and no... like I said before.. Ive seen this too many times. I dont want to be up shit creek 2 years from now if the engine light comes on.. or the transmission acts up. )Yes I know I said that twice)
but now you say "dude, magnuson-moss act.. they have to prove it."
Yes.. but I dont have the time or money to have it dealt in court for 8-12months... it isnt an argument in person with the service manager.. these things GO TO COURT.
So im waiting.. and waiting... another sales manager, the used car sales manager calls me back today and tells me that the CPO is void. the car WAS tuned.. but it has been flashed back to stock, and Audi voided the CPO.
He kept apologizing and offered me a third party extended warranty. For those who are in the know.. third party extended warranties are USUALLY absolute garbage. I have dealt with hundreds of them over the years and have only seen a select few that are DECENT. none of them compare to the manufactures CPO warranty. Whether you have a honda, toyota, cadillac, or Audi... the CPO warranty is the best "extended" warranty that can be added onto the vehicle.
I told him that was unacceptable and I only bought the car because it had a CPO. He said there is nothing they can do for that. He has other CPO Audi S3s at the dealer If i wanted to trade for it, but they already have my malibu gone, and I cant return the car.
I told him I would get back to him, since im still waiting for Audi USA to ultimately get back to me.
I did just get off the phone with the GENERAL SALES MANAGER.. he is one step below the general manager. He kinda mentioned the same thing. He did send over a copy of what their third party warranty covers... so im going to look into that.
I'm not sure what to do next. Its easy to sit on the other end of this post and just scream "Lawyer up!! sue their ass! get a lawyer!"
Easier said than done.. Time.. money... time... I don't have all of that. If that is the absolute end of the line option. I suppose I can pursue it.
What do you all think.. What should I realistically do?
** edit As i was typing out this post the Rep from corporate called me back. She did confirm that the POWERTRAIN warranty is in fact -voided- as of this time as well.. so that kinda sucks. I told her I want a CPO or a like vehicle with a CPO. So she is trying to get in contact with the general manager of the whole dealer (whom is on vacation til the 24th). So she escalated it to HER supervisor to see what can be done at this point.
I have paperwork showing it was CPO'ed. Also in the paperwork is a warranty page. There was a "TD1" code on the warranty paperwork showing that "ENGINE TUNING" was done (likely meaning an aftermarket flash). It was flashed Feb 6 2017
Quick google search shows that, yes, this means the engine was tuned, and its a red flag on all their warranty screens. Surprised, I called the dealer and spoke to one of the sales managers, he looked into it and called me back saying "oh it may have been tuned, but dont worry, your warranty is fully covered.. nothing to worry about"
He was stuttering as he said it.
I was a service advisor for 7 years.. 4 of those years at a cadillac dealership. This just had red flags all over it. I dont want to be up shits creek 2 years from now if my engine light turns on, if i blow the engine, or the transmissions acts up. I have seen it too many times at MY dealers where we tell customers to pound sand since it is modified.
I wanted to nip this in the bud... so I called Audi Corporate, aka Audi USA in michigan.
I talked to them and explained the situation. I purchased a car with a CPO warranty, and the warranty screen shows it was tuned at one point. The person on the phone excalated it to the regional area director for this region. She called me and said she has to call the selling dealer and find out whats what... whether we have to verify its tuned, or if i have to bring the car back in to get inspected... mind you.. THIS CAR PASSED CERTIFICATION FOR THE FULL 100k warranty... the tech passed it... the dealer signed off on it.. and audi USA approved it.
"you may ask.. dude ryan.. why did you even bring it up to Audi Corporate.. you signed your own death warrant"
yes and no... like I said before.. Ive seen this too many times. I dont want to be up shit creek 2 years from now if the engine light comes on.. or the transmission acts up. )Yes I know I said that twice)
but now you say "dude, magnuson-moss act.. they have to prove it."
Yes.. but I dont have the time or money to have it dealt in court for 8-12months... it isnt an argument in person with the service manager.. these things GO TO COURT.
So im waiting.. and waiting... another sales manager, the used car sales manager calls me back today and tells me that the CPO is void. the car WAS tuned.. but it has been flashed back to stock, and Audi voided the CPO.
He kept apologizing and offered me a third party extended warranty. For those who are in the know.. third party extended warranties are USUALLY absolute garbage. I have dealt with hundreds of them over the years and have only seen a select few that are DECENT. none of them compare to the manufactures CPO warranty. Whether you have a honda, toyota, cadillac, or Audi... the CPO warranty is the best "extended" warranty that can be added onto the vehicle.
I told him that was unacceptable and I only bought the car because it had a CPO. He said there is nothing they can do for that. He has other CPO Audi S3s at the dealer If i wanted to trade for it, but they already have my malibu gone, and I cant return the car.
I told him I would get back to him, since im still waiting for Audi USA to ultimately get back to me.
I did just get off the phone with the GENERAL SALES MANAGER.. he is one step below the general manager. He kinda mentioned the same thing. He did send over a copy of what their third party warranty covers... so im going to look into that.
I'm not sure what to do next. Its easy to sit on the other end of this post and just scream "Lawyer up!! sue their ass! get a lawyer!"
Easier said than done.. Time.. money... time... I don't have all of that. If that is the absolute end of the line option. I suppose I can pursue it.
What do you all think.. What should I realistically do?
** edit As i was typing out this post the Rep from corporate called me back. She did confirm that the POWERTRAIN warranty is in fact -voided- as of this time as well.. so that kinda sucks. I told her I want a CPO or a like vehicle with a CPO. So she is trying to get in contact with the general manager of the whole dealer (whom is on vacation til the 24th). So she escalated it to HER supervisor to see what can be done at this point.